KZN – Flexicare Telesales Consultant – Park Square
Company: Discovery
Business Unit: DCM Distribution
Function: Call Center / Contact Center
Position: Flexicare Telesales Consultant
Location: Park Square, KwaZulu-Natal
Employment Type: Not specified
Date Posted: 11 August 2026
Job Overview
Discovery is looking for a Flexicare Telesales Consultant to join its Discovery Connect Sales call centre at Park Square in KwaZulu-Natal.
Reporting to the Sales Team Leader, the successful candidate will be responsible for conducting Discovery telesales and engaging with members to promote relevant products and benefits. The role is focused on achieving sales and activation targets while delivering a professional customer experience and ensuring that all interactions meet the required quality and compliance standards.
The successful candidate will play an important role in growing Discovery Gap, strengthening the Discovery brand and helping clients understand and engage with the company’s range of products and benefits.
This position is suited to someone who is confident communicating with customers, comfortable working towards targets and able to remain resilient and motivated in a fast-paced sales environment.
Key Purpose of the Role
The main purpose of the role is to drive telesales performance while helping clients understand Discovery’s products and shared-value offering.
The successful candidate will be expected to consistently work towards monthly sales and activation targets set by the business. They will communicate with members through telephone and email, conduct financial needs analyses, handle general administration and overcome customer objections during the sales process.
The role also requires a strong focus on compliance and quality. Every customer interaction must be handled professionally and in line with the relevant business requirements.
Key Responsibilities
The Telesales Consultant will be responsible for a range of sales and customer engagement activities, including:
Achieve Sales and Activation Targets
Consistently achieve the monthly sales and activation targets established by the business. The consultant will need to remain target-driven and motivated while identifying opportunities to engage customers with relevant Discovery products.
Customer Communication
Communicate with members through telephone and email, providing accurate information and responding professionally to customer needs and queries.
Financial Needs Analysis
Conduct financial needs analyses to understand the customer’s requirements and identify appropriate product solutions.
General Administration
Complete all relevant administrative tasks accurately and within the required timeframes to support efficient sales operations.
Handle Objections
Identify and overcome customer objections professionally while maintaining a customer-focused approach throughout the sales process.
Quality and Compliance
Meet all required quality and compliance standards and ensure that customer interactions and sales activities are conducted according to Discovery’s policies and procedures.
Skills and Personal Attributes
Discovery is looking for an individual who can demonstrate strong sales and interpersonal capabilities.
Important personal attributes include:
- Target-driven approach.
- Goal-oriented mindset.
- Strong teamwork skills.
- Self-motivation.
- Ability to work under pressure.
- Adaptability and willingness to embrace change.
- Persuasiveness.
- Resilience and tenacity.
- Sound time-management skills.
- Ability to work independently and manage personal performance.
- Strong attention to detail.
- Ability to learn quickly and apply new knowledge.
The successful candidate should be comfortable working in a performance-driven call centre environment and remain focused when dealing with challenging customer interactions or sales objections.
Communication and Computer Skills
Strong communication skills are essential for this position because the role involves regular interaction with customers by telephone and email.
Candidates must be able to speak English and Afrikaans fluently, with accent-neutral communication.
The successful applicant must also be PC literate and comfortable using common workplace applications, including:
- Email.
- Microsoft Word.
- Microsoft Excel.
- General computer systems.
Minimum Qualifications
The essential educational requirement is:
- Matric
A tertiary qualification would be an added advantage.
The advert also lists:
- NQF Level 5
- RE5 qualification
as relevant qualifications for the role.
Experience Requirements
Applicants should have:
- 1–2 years of sales experience.
- Experience in outbound telesales is preferably relevant.
- At least 1 year of health product knowledge.
- Discovery Health knowledge would be an advantage.
- PC literacy, including email, Word and Excel.
Candidates who have previously worked in telesales or another target-driven sales environment may find the customer engagement and sales requirements particularly relevant to their experience.
Ideal Candidate
This opportunity would suit someone who enjoys sales, is confident speaking to customers and is motivated by achieving measurable targets.
The ideal candidate should be able to remain professional under pressure, adapt to changing business requirements and quickly learn new product information. Because the position involves health-related products, previous health product knowledge would be beneficial.
A strong ability to persuade and overcome objections is also important, as the consultant will need to guide customers through the sales process while identifying products that meet their needs.
Employment Equity
Discovery is an Equal Opportunities employer. The company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process.
The company also actively encourages and welcomes people with various disabilities to apply.
Job Summary
Position: KZN – Flexicare Telesales Consultant
Company: Discovery
Business Unit: DCM Distribution
Department/Function: Call Center / Contact Center
Location: Park Square, KwaZulu-Natal
Qualification: Matric
Experience: 1–2 years’ sales experience, preferably outbound telesales
Health Product Experience: Minimum 1 year preferred
Languages: Fluent English and Afrikaans
Computer Skills: Email, Word and Excel
Additional Advantage: Tertiary qualification, Discovery Health knowledge, NQF Level 5 and RE5
If you are an experienced sales professional who is target-driven, persuasive, resilient and confident communicating with customers, this Flexicare Telesales Consultant opportunity could be a strong fit.