Box Room Controller
Company: Fidelity Services Group
Division: Fidelity Cash Solutions
Position: Box Room Controller / Box Room Operator
Location: Queenstown, Eastern Cape
Employment Type: Permanent
Posted: 11 August 2026
Closing Date: 18 August 2026
Reports To: Branch Manager
Job Overview
Fidelity Services Group is seeking a reliable and detail-oriented Box Room Controller to join its Fidelity Cash Solutions team at the Queenstown Branch.
The successful candidate will be responsible for the receiving, sorting, scanning and distribution of consignments to and from Cash-In-Transit (CIT) teams, while ensuring that vault room procedures, documentation, administration and security requirements are followed correctly.
This role requires someone who is honest, physically fit, accurate and able to work under pressure, with the flexibility to work at night and overtime when required.
Minimum Requirements
Applicants should have:
- A clear criminal record.
- PSIRA accreditation with a minimum Grade C qualification – advantageous.
- At least 1 year’s experience in the security industry or a similar role.
- Computer literacy – compulsory.
- Excellent communication skills.
- Ability and willingness to work night shifts.
- Ability to work effectively under pressure.
- Physical fitness.
- Good interpersonal and teamwork skills.
- A reliable, honest and customer-focused approach.
Key Responsibilities
The Box Room Controller will be responsible for a range of vault room and consignment-control duties, including:
Vault Room Operations
- Preparing for vault room duties.
- Planning vault room schedules for CIT operations.
- Ensuring the vault room is properly balanced and secured.
- Locking up the vault room according to required procedures.
- Maintaining accurate control of consignments.
Consignment Handling
- Receiving consignments from CIT teams.
- Distributing consignments to the relevant CIT teams.
- Scanning consignments accurately.
- Sorting consignments according to operational requirements.
- Ensuring consignments are correctly accounted for throughout the process.
Administration & Documentation
- Completing required documentation accurately.
- Performing administrative duties associated with vault room and consignment operations.
- Maintaining accurate records.
- Supporting quality assurance procedures.
- Conducting required searching duties.
Personal Attributes & Competencies
Fidelity is looking for someone who demonstrates:
- Accuracy and attention to detail.
- Good interpersonal skills.
- Strong organising and planning abilities.
- Commitment to quality assurance.
- Customer focus.
- Teamwork.
- Honesty and reliability.
- Ability to remain calm and effective under pressure.
- Willingness to work overtime when required.
Working Conditions
The role may require working at night, as well as overtime depending on operational requirements.
Because the position involves handling consignments and working within vault room operations, the successful candidate must be physically fit, security-conscious and able to follow procedures carefully.
Accuracy is particularly important as the role involves scanning, sorting, receiving, distributing and balancing consignments.
Employment Equity
Fidelity Services Group reserves the right not to make an appointment to an advertised position.
While existing employees are given preference where applicable and appointments are made on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported as part of Fidelity Services Group’s transformation objectives. Black female candidates may receive priority in accordance with the company’s transformation policy, subject to meeting the required criteria.
Important Application Information
Company: Fidelity Services Group
Division: Fidelity Cash Solutions
Position: Box Room Controller
Location: Queenstown, Eastern Cape
Contract: Permanent
Closing Date: 18 August 2026
Applicants who are not contacted within 10 working days after the closing date should consider their application unsuccessful.