Customer Service Advisor – Pepkor Lifestyle
Company: Pepkor Lifestyle
Division: Home Tech Sleep
Business Unit: Shongweni Westown Square
Position: Customer Service Advisor
Location: Outer West Durban, KwaZulu-Natal
Employment Type: Permanent
Experience Level: Entry Level
Industry: Retail
Functional Area: Sales
Posted: 10 August 2026
Closing Date: 17 August 2026
Job Overview
Pepkor Lifestyle is looking for a hard-working, energetic and customer-focused Customer Service Advisor to join the team at Shongweni Westown Square in Outer West Durban.
This is an entry-level permanent opportunity suited to individuals who enjoy working with people, have strong attention to detail and are comfortable working in a busy retail environment. The successful candidate will play an important role in ensuring customers receive professional, efficient and accurate service throughout their shopping experience.
As a Customer Service Advisor, you will be responsible for interacting professionally with customers, processing transactions accurately, supporting administration, assisting with stock-related activities and maintaining high standards across the store. The role also requires individuals who are honest, target-driven and able to work effectively as part of a team.
Key Responsibilities
The successful candidate will be responsible for a range of customer service, sales and operational duties, including:
Customer Service
- Deal with customers in a professional and customer-centric manner.
- Provide friendly, efficient and helpful service to customers.
- Understand customer needs and assist with queries where required.
- Maintain positive customer relationships and contribute to a welcoming store environment.
- Ensure telephone and reception interactions are handled professionally.
- Apply good telephone etiquette when dealing with customers and other stakeholders.
Sales and Targets
- Work towards and achieve individual sales and performance targets.
- Remain target-driven while maintaining excellent customer service.
- Ensure customers receive accurate product and service information.
- Maintain up-to-date knowledge of products available within the store.
- Support the sales process across the technology and furniture retail segments.
Transactions and Cash Handling
- Accurately process customer transactions.
- Handle money responsibly and securely.
- Complete cash-ups and related administration accurately.
- Apply company procedures when processing payments and transactions.
- Remain alert to potential fraudulent activity and follow appropriate procedures when irregularities are identified.
Administration
- Complete required administrative duties accurately and within the required timeframes.
- Maintain accurate records and documentation.
- Assist with general store administration.
- Work according to relevant company policies, processes, systems and procedures.
Stock and Store Operations
- Assist with the receiving and dispatching of stock.
- Support stock-related administration and processes.
- Assist with merchandising activities.
- Maintain appropriate product presentation throughout the store.
- Ensure housekeeping standards are consistently maintained.
- Contribute to a clean, organised and professional store environment.
Teamwork and Self-Management
- Work effectively with colleagues to achieve store objectives.
- Demonstrate good self-management and time-management skills.
- Follow all relevant security and safety procedures.
- Communicate effectively with team members and customers.
- Take responsibility for the quality and accuracy of your work.
Minimum Requirements
Applicants should meet the following requirements:
- Matric / Grade 12
- Good numeracy skills
- Ability to work confidently and accurately with money
- Computer literacy
- Attention to detail
- Strong interpersonal skills
- Good written and verbal communication skills
- Ability to work effectively as part of a team
- Good telephone etiquette
- Target-driven approach
- Strong customer-centric mindset
- Practical experience in a financial and/or administrative role
- Knowledge of relevant company policies, practices, processes and systems
Advantageous Experience
The following would be beneficial:
- SAP experience
- MS Office experience, particularly Word and Excel
- Cellular industry experience
- Retail experience
- Experience working with financial or administrative processes
Ideal Candidate
Pepkor Lifestyle is looking for someone who is energetic, conscientious and trustworthy. The ideal candidate should enjoy working with customers and be comfortable operating in a fast-paced retail environment.
You should be able to maintain accuracy while handling transactions, remain professional when dealing with customers and colleagues, and work towards achieving set targets. Honesty and integrity are particularly important, as the position involves handling customer transactions, money and sensitive store processes.
The successful candidate should also be able to identify potential fraud or irregularities and follow the appropriate company procedures when concerns arise.
Key Skills and Competencies
The role requires:
- Customer service excellence
- Numeracy
- Accuracy and attention to detail
- Communication skills
- Interpersonal skills
- Teamwork
- Computer literacy
- Telephone etiquette
- Financial administration ability
- Cash-handling ability
- Target orientation
- Problem-solving
- Self-management
- Integrity and honesty
- Fraud awareness
- Product knowledge
- Retail awareness
Employment Details
Position: Customer Service Advisor
Company: Pepkor Lifestyle
Business Unit: Shongweni Westown Square
Location: Outer West Durban, KwaZulu-Natal
Division: Home Tech Sleep
Industry: Retail
Employment Type: Permanent
Experience: Entry Level
Posted: 10 August 2026
Closing Date: 17 August 2026
If you are a customer-focused individual with Matric, strong numeracy skills and an interest in building a career in retail, this could be an opportunity to get your foot in the door with Pepkor Lifestyle.
- Ready to embark on a rewarding career journey? Join Pepkor Lifestyle and make a difference!