Appointment Setter – Remote
Position: Appointment Setter
Employment Type: Full-Time
Work Model: Remote
Working Hours: 9:00 AM – 5:00 PM PST
Payment: USD or local currency, depending on candidate preference
Commission: Commission plan available for sold estimates
Industry: Electrical Repair & Maintenance Services
Job Overview
An exciting remote opportunity is available for a motivated and sales-focused Appointment Setter to join a company that provides electrical repair and maintenance services to homeowners.
The successful candidate will play an important role in supporting the sales process by booking leads, following up with customers who have not yet accepted estimates, and helping coordinate technician dispatches. The position is suited to someone who is confident communicating with customers over the phone, enjoys sales and is motivated by achieving targets.
The role initially involves making outbound calls to potential customers and booking appointments. Once trained, the successful candidate will also handle inbound calls, providing customers with professional assistance and helping convert opportunities into completed sales.
This is a fully remote, full-time position, making it suitable for candidates who have a reliable home working environment and can comfortably work according to 9:00 AM – 5:00 PM Pacific Standard Time (PST).
Key Responsibilities
The Appointment Setter will be responsible for:
- Booking appointments from incoming leads.
- Making outbound calls to prospective customers.
- Following up with customers who have received estimates but have not yet proceeded.
- Identifying opportunities to convert unsold estimates into sales.
- Handling inbound customer calls once training has been completed.
- Dispatching technicians according to customer requirements and operational needs.
- Maintaining accurate customer information within the CRM system.
- Following established sales and communication processes.
- Providing customers with a professional and positive experience.
- Working toward sales and appointment-setting targets.
- Following up consistently with potential customers to maximise conversion opportunities.
- Communicating relevant information accurately to technicians and internal teams.
Required Experience & Qualifications
The company is particularly interested in candidates who have strong sales ability. Previous dispatching experience is not essential if the candidate has the right sales skills and communication ability.
Applicants should ideally have:
- Previous sales experience.
- Strong telephone sales and communication skills.
- Confidence making outbound calls.
- The ability to build rapport with customers quickly.
- Strong follow-up skills.
- A professional and pleasant telephone manner.
- The ability to work toward and achieve sales targets.
- Experience working with CRM software.
Experience with ServiceTitan CRM will be a significant advantage.
Ideal Candidate
The ideal candidate will be motivated, driven and comfortable working in a sales-focused environment. You should enjoy speaking with customers, identifying opportunities and following up until an outcome is achieved.
A pleasant and engaging phone voice is important because much of the role involves direct customer communication. You should be able to communicate clearly and professionally while maintaining a friendly approach.
The successful candidate should also be comfortable learning new systems and processes. While ServiceTitan experience is beneficial, the ability to learn and adapt quickly is equally important.
You should be:
- Motivated and target-driven.
- Confident on the phone.
- Professional and reliable.
- Customer-focused.
- Comfortable with sales.
- Adaptable and willing to learn.
- Organised and able to manage multiple follow-ups.
- Comfortable working independently in a remote environment.
CRM & Technology
The role requires the use of a sales CRM to manage leads, customer information, follow-ups and appointments.
Experience with ServiceTitan is considered a significant advantage, particularly because the successful candidate will need to work efficiently with customer and service-related information.
Candidates should therefore be comfortable using computers, CRM systems and other digital communication tools in a remote working environment.
Working Schedule
This is a full-time remote position.
Working hours:
9:00 AM – 5:00 PM PST
Candidates should ensure they are able to consistently work according to the required schedule.
Because the role involves customer calls and appointment booking, reliable attendance, punctuality and availability during scheduled hours are important.
Salary & Benefits
The position offers:
- Full-time remote employment.
- Payment in USD or local currency, based on the candidate’s preference.
- A commission plan for sold estimates, providing an opportunity to increase earnings based on performance.
- The opportunity to work with an international client remotely.
- Training to transition into handling inbound calls.
The commission structure makes this particularly attractive for candidates who are confident in sales and motivated by performance-based earning opportunities.
Why Consider This Opportunity?
This role provides an opportunity to build or strengthen experience in sales, customer service, appointment setting and CRM operations while working remotely.
For someone who enjoys sales and is confident communicating with customers, the position offers the opportunity to directly contribute to revenue generation through lead conversion and follow-up.
The role also provides exposure to the home services industry and the opportunity to develop experience using professional sales and customer-management systems.
Application
To apply, candidates are required to complete a short application form on the company’s website, which should take less than five minutes to complete.
Position: Appointment Setter
Type: Full-Time
Location: Remote
Hours: 9 AM – 5 PM PST
Payment: USD or local currency
Commission: Available on sold estimates
Candidates with strong sales skills, excellent English communication, a professional phone presence and CRM experience are encouraged to apply.