Online Administrator Vacancy – Dis-Chem Pharmacies | Ballito Junction, KwaZulu-Natal
Dis-Chem Pharmacies is inviting applications for a Permanent Online Administrator position at its Ballito Junction store in KwaZulu-Natal. This opportunity is ideal for individuals with retail experience who are passionate about customer service, online shopping operations, and e-commerce.
If you enjoy working in a fast-paced retail environment and have strong administrative and communication skills, this could be the perfect opportunity to grow your career with one of South Africa’s leading pharmacy retailers.
Position Details
- Position: Online Administrator
- Company: Dis-Chem Pharmacies Limited
- Location: Ballito Junction, Dolphin Coast, KwaZulu-Natal
- Employment Type: Permanent
- Division: Retail
- Industry: FMCG
- Closing Date: 12 August 2026
Job Purpose
The Online Administrator will be responsible for ensuring the smooth operation of the Dis-Chem Click & Collect service. The successful candidate will manage online customer orders, prepare purchases for collection, maintain accurate records, and deliver excellent customer service while ensuring efficient online store operations.
Key Responsibilities
The successful candidate will:
- Manage Click & Collect customer orders.
- Ensure orders are picked, packed, and ready before customer collection.
- Monitor emails and online system queries.
- Maintain accurate records of all online orders.
- Reduce customer waiting times by ensuring efficient order processing.
- Report system issues promptly.
- Pick and pack customer orders accurately.
- Resolve customer queries quickly and professionally.
- Escalate unresolved customer issues to management.
- Provide regular updates on online operations.
- Assist with implementing new operational procedures.
Minimum Requirements
Applicants must have:
- Grade 12 (Matric).
- At least 1 year of retail experience.
- Computer literacy, including MS Office and internet browser administration.
- Excellent customer service skills.
- Good communication skills.
- Strong attention to detail.
Key Competencies
The ideal candidate should demonstrate:
- Excellent customer service skills.
- Good understanding of Click & Collect operations.
- Strong communication and listening skills.
- Good time management.
- Problem-solving ability.
- Honesty, patience, and reliability.
- Ability to meet deadlines.
- Accountability and attention to detail.
Advantageous
- Knowledge of online shopping (e-commerce) in South Africa.
- Bilingual communication skills.
Special Requirements
Applicants must:
- Be willing to work retail hours.
- Have reliable transport.
- Be a South African citizen.
- Have a clear criminal and credit record.
Employee Benefits
Successful candidates may receive:
- Market-related salary.
- Medical aid.
- Provident fund.
- Staff account benefits.
Why Join Dis-Chem?
Dis-Chem Pharmacies is one of South Africa’s leading retail pharmacy groups, offering employees opportunities for career growth, professional development, and a supportive working environment. This role provides valuable experience in retail administration and e-commerce while helping deliver outstanding customer service.
Dis-Chem is committed to Employment Equity and encourages applications from people living with disabilities.
📅 Closing Date: 12 August 2026
If you meet the requirements and are passionate about customer service and online retail operations, apply before the closing date and become part of the Dis-Chem team at Ballito Junction.