Service Consultant –
Job Title: Service Consultant
Company: Nedbank
Location: Pongola, KwaZulu-Natal, South Africa
Employment Type: Full-Time
Job Family: Sales and Service
Career Stream: Client Service
Closing Date: 30 July 2026
Job Overview
Nedbank is recruiting a Service Consultant to join its branch in Pongola, KwaZulu-Natal. This role is ideal for individuals with banking or customer service experience who are passionate about helping clients while promoting digital banking solutions.
As a Service Consultant, you will be responsible for delivering excellent customer service by assisting clients with banking transactions, cash handling, digital banking support, and self-service devices. You will educate customers on using Nedbank’s online banking platforms, mobile applications, and self-service kiosks while ensuring that branch operations run smoothly and efficiently.
The successful candidate will also perform teller duties, process cash transactions, assist with ATM balancing and replenishment, maintain branch security procedures, and identify opportunities to refer customers for additional banking products and services. This position requires someone who is customer-focused, detail-oriented, and able to work accurately in a fast-paced banking environment.
Key Responsibilities
Your duties will include:
- Welcome and assist clients with their banking needs.
- Educate customers on Nedbank’s digital and self-service banking solutions.
- Help clients download and use banking applications.
- Assist with login issues and digital banking enquiries.
- Process cash deposits, withdrawals, transfers, and other teller transactions.
- Handle foreign exchange requests in accordance with company procedures.
- Balance and replenish ATMs and other self-service devices.
- Perform first-line maintenance on banking devices.
- Assist clients with statements, bank cards, and other documentation.
- Build and maintain strong customer relationships.
- Identify cross-selling opportunities and refer customers to the appropriate departments.
- Monitor branch queues and assist customers with special needs.
- Maintain accurate records and complete daily operational documentation.
- Ensure compliance with banking policies, security procedures, and risk controls.
- Prevent fraud by following customer verification and transaction authentication procedures.
Minimum Requirements
Applicants must have:
- Grade 12 (Matric).
- 1–2 years of experience in banking, customer service, cash handling, or first-line problem resolution.
- Good understanding of customer service principles.
- Basic knowledge of banking products and services.
- Computer literacy and confidence using digital systems.
Advantageous Qualifications
- Higher Certificate in Banking Services (NQF Level 5) or a similar banking qualification.
- Foreign exchange (Forex) experience.
Skills and Competencies
The ideal candidate should possess:
- Excellent customer service skills.
- Strong communication and interpersonal skills.
- Relationship-building abilities.
- Cash handling accuracy.
- Problem-solving skills.
- Time management and organisational skills.
- Ability to work under pressure.
- Adaptability and willingness to learn continuously.
- High levels of honesty, integrity, and professionalism.
Why Join Nedbank?
Nedbank is one of South Africa’s leading financial institutions and offers employees the opportunity to develop their careers in a professional banking environment. As a Service Consultant, you will gain valuable experience in branch operations, digital banking, customer service, and cash management while working in a team committed to delivering exceptional client experiences.
This role is ideal for candidates who enjoy working with people, have previous banking or customer service experience, and are looking to grow within the financial services industry.
Company: Nedbank
Position: Service Consultant
Location: Pongola, KwaZulu-Natal
Employment Type: Full-Time
Closing Date: 30 July 2026