Customer Support Consultant –
Job Title: Customer Support Consultant
Company: Office Beacon
Location: Johannesburg, Gauteng, South Africa (Remote)
Employment Type: Full-Time
Department: Operations
Working Hours: 3:01 PM – 12:00 AM SAST (45 hours per week)
Salary: Not Disclosed
Job Overview
Office Beacon is looking for a dedicated Customer Support Consultant to join its Operations team. This is a remote, full-time opportunity based in Johannesburg, making it ideal for experienced customer service professionals who enjoy helping customers and solving problems while working from home.
Office Beacon is a global remote staffing company with teams across South Africa, the United States, India, the Philippines, and Mexico. The company partners with businesses around the world by providing skilled remote professionals, creating opportunities for employees to work with international clients while building rewarding careers.
As a Customer Support Consultant, you will serve as the first point of contact for customers through phone calls, live chat, and ticketing systems. Your role will focus on providing fast, professional, and accurate support while ensuring customers receive excellent service. You will also collaborate with different internal teams to resolve issues, improve processes, and enhance the overall customer experience.
Key Responsibilities
Your responsibilities will include:
- Provide frontline customer support via phone, chat, and ticketing systems.
- Respond to customer enquiries professionally and efficiently.
- Resolve customer issues or escalate complex matters when necessary.
- Record customer interactions and solutions accurately.
- Work closely with internal departments to resolve customer concerns.
- Monitor and follow up on open support tickets.
- Build positive and long-lasting customer relationships.
- Deliver customer training and guidance where required.
- Analyse customer feedback and identify recurring issues.
- Recommend process improvements to improve customer satisfaction.
- Stay informed about company products and services.
- Support management with special projects when required.
- Maintain a professional, positive, and customer-focused attitude at all times.
Minimum Requirements
Applicants should have:
- At least 3 years of customer support or related experience (highly preferred).
- Excellent written and verbal English communication skills.
- Strong problem-solving and critical-thinking abilities.
- Excellent organisational and multitasking skills.
- Good computer skills and the ability to learn new software quickly.
- Ability to work independently and as part of a team.
- A customer-first mindset with patience and empathy.
- Flexibility to work the required shift (3:01 PM – 12:00 AM SAST).
- Ability to work productively from a home office.
- Availability to attend training sessions.
- Fluency in spoken and written English.
Ideal Candidate
Office Beacon is looking for someone who enjoys helping people, thrives in a fast-paced remote environment, and can remain calm under pressure. The successful candidate should be organised, detail-oriented, and capable of managing multiple customer enquiries while maintaining high service standards.
This role is well suited to individuals with previous call centre or customer service experience who are comfortable using technology, enjoy working with international clients, and are passionate about delivering exceptional customer experiences.
If you’re looking for a remote customer service opportunity with an international company that values teamwork, customer satisfaction, and continuous improvement, this could be an excellent career opportunity.
Company: Office Beacon
Position: Customer Support Consultant
Location: Remote (Johannesburg, Gauteng, South Africa)
Employment Type: Full-Time
Working Hours: 3:01 PM – 12:00 AM SAST
Salary: Not Disclosed