Branch Host –
Job Title: Branch Host
Company: Sanlam Developing Markets (Sanlam Group)
Location: Umlazi, KwaZulu-Natal, South Africa
Employment Type: Full-Time
Industry: Financial Services / Insurance
Minimum Qualification: Grade 12 (Matric)
Job Overview
Sanlam Developing Markets (SDM), a subsidiary of the Sanlam Group, is recruiting a Branch Host for its Umlazi branch. This is an excellent opportunity for someone who enjoys working with people, has strong customer service skills, and is looking to build a career in the financial services industry.
The Branch Host serves as the first point of contact for clients visiting the branch. You will welcome customers, understand their needs, direct them to the correct consultant, assist with general enquiries, and ensure every client receives a professional and efficient service. You will also support the Branch Manager with day-to-day administrative and coordination tasks to ensure the branch operates smoothly.
This role is ideal for candidates with experience in administration, reception, customer service, or office support who enjoy interacting with people and maintaining an organised work environment.
Minimum Requirements
- Grade 12 (Matric).
- 1–2 years’ experience in administration, office coordination, clerical, or reception roles.
- Client-facing customer service experience will be advantageous.
- Experience in the insurance industry is beneficial but not essential.
- Proficiency in Microsoft Office, especially Outlook.
- Strong verbal and written communication skills.
- Excellent typing and organisational skills.
- Strong customer service orientation.
- Willingness to learn and adapt to new systems and processes.
Key Responsibilities
As a Branch Host, your responsibilities will include:
- Welcome and greet clients professionally upon arrival.
- Identify client needs and refer them to the appropriate Branch Consultant or department.
- Ensure clients are assisted within the required service level timeframes.
- Guide customers in using the branch self-service portal when required.
- Schedule appointments for Branch Consultants and the Branch Manager.
- Support consultants by preparing information and assisting with reporting.
- Answer incoming telephone calls and assist or redirect enquiries appropriately.
- Monitor and respond to emails and general branch correspondence.
- Receive deliveries and coordinate branch mail.
- Maintain a clean, organised, and welcoming reception and waiting area.
- Ensure brochures, forms, and other customer materials are always available.
- Monitor office supplies and arrange maintenance or replenishment of branch resources.
- Perform additional administrative duties as requested by management.
Skills and Competencies
Successful candidates should demonstrate:
- Excellent communication and interpersonal skills.
- Professional and friendly customer service.
- Strong organisational and time-management abilities.
- Administrative and office coordination skills.
- Computer literacy and Microsoft Office proficiency.
- Ability to multitask in a busy office environment.
- Good problem-solving skills.
- Attention to detail.
- Adaptability and willingness to learn.
- Professionalism and reliability.
Why Join Sanlam?
Sanlam is one of South Africa’s leading financial services groups and offers employees the opportunity to grow within a respected and established organisation. Employees receive ongoing coaching, development opportunities, and exposure to a professional corporate environment while building valuable customer service and administrative experience.
If you’re passionate about helping people, enjoy working in an office environment, and want to build a long-term career in financial services, this Branch Host opportunity could be an excellent fit.
Location: Umlazi, KwaZulu-Natal
Company: Sanlam Developing Markets (Sanlam Group)
Employment Type: Full-Time
Minimum Qualification: Grade 12 (Matric)
Experience Required: 1–2 years in administration, reception, clerical, or customer service roles.