Agent: Call Centre –
Job Title: Agent: Call Centre
Company: South African Bureau of Standards (SABS)
Reference Number: SAB260722-1
Location: Pretoria, Gauteng, South Africa
Employment Type: Full-Time
Department: Customer Engagement
Division: Operations – Customer Partnering
Minimum Qualification: Higher Certificate / Diploma (NQF Level 5) in Customer Relations or Customer Services
Experience Required: 1–2 years in Customer Service, Information Services, or a Call Centre environment
Closing Date: 05 August 2026
Job Overview
The South African Bureau of Standards (SABS) is recruiting for an Agent: Call Centre to join its Customer Engagement team in Pretoria. This is an excellent opportunity for candidates who enjoy helping people, solving problems, and delivering exceptional customer service in a professional environment.
As the first point of contact for customers, you will be responsible for handling incoming calls, emails, letters, and other customer enquiries while ensuring that issues are resolved as efficiently as possible. The role requires excellent communication skills, strong attention to detail, and the ability to provide accurate information while maintaining high service standards.
SABS is responsible for developing and maintaining South African National Standards (SANS) and promoting quality across products and services. By joining the organisation, you will become part of a respected institution committed to excellence, accountability, innovation, and continuous improvement.
Key Responsibilities
Your day-to-day responsibilities will include:
- Answer incoming customer calls professionally and efficiently.
- Respond to customer enquiries received via telephone, email, letters and fax.
- Resolve customer queries during the first interaction whenever possible.
- Log all customer interactions accurately on the CRM system.
- Issue service request reference numbers for all logged enquiries.
- Inform customers of expected turnaround times and provide regular updates.
- Process customer requests according to established Standard Operating Procedures (SOPs).
- Escalate unresolved enquiries to the appropriate departments or line managers.
- Monitor the progress of outstanding customer requests until resolution.
- Update CRM records with accurate information and activity status.
- Route supporting documentation to the relevant departments.
- Transfer calls to internal employees when required.
- Conduct customer satisfaction surveys where applicable.
- Provide administrative support to the Customer Engagement team.
- Maintain an organised workstation and report any technical issues affecting operations.
Minimum Requirements
Applicants should meet the following requirements:
- Higher Certificate or Diploma (NQF Level 5) in Customer Relations or Customer Services.
- 1–2 years’ experience in a Customer Service, Information Services, or Call Centre environment.
- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Good computer literacy and ability to work with CRM systems.
- Excellent organisational and administrative skills.
- Strong attention to detail.
- Ability to work under pressure while maintaining professionalism.
- Good problem-solving and interpersonal skills.
What SABS Is Looking For
The ideal candidate is someone who genuinely enjoys assisting customers and can communicate professionally with people from different backgrounds. You should be able to remain calm under pressure, manage multiple enquiries at once, and ensure every customer receives accurate information and quality service.
Candidates who are proactive, organised, dependable, and committed to excellent customer service will thrive in this role.
Why Consider This Opportunity?
Working for SABS offers the chance to build your career within one of South Africa’s leading standards and quality assurance organisations. Employees work in a professional environment that values integrity, accountability, innovation, teamwork, and continuous learning.
This position provides valuable experience in customer engagement, administration, CRM systems, stakeholder communication, and service delivery, making it an excellent opportunity for individuals looking to grow their careers in customer service or call centre operations.
If you have the required qualification, relevant experience, and a passion for helping customers, this could be the ideal opportunity to join a respected national organisation.
Closing Date: 05 August 2026
Location: Pretoria, Gauteng
Employment Type: Full-Time