Telesales Representative | Xe –
Job Title: Telesales Representative (Inbound Sales Representative)
Company: Xe
Location: Johannesburg, Gauteng, South Africa
Employment Type: Full-Time
Work Arrangement: On-site
Industry: Financial Services / Foreign Exchange / Sales
Experience Required: Customer Service or Sales Experience
Job Overview
Xe is recruiting a Telesales Representative to join its growing Johannesburg team. This is an excellent opportunity for individuals who enjoy speaking to customers, building relationships, and working in a target-driven sales environment. As one of the world’s leading foreign exchange and international money transfer companies, Xe helps millions of people and businesses send money across borders securely and efficiently.
In this role, you will be the first point of contact for potential and existing customers who contact Xe. Your primary responsibility will be handling inbound calls, understanding customer needs, answering questions, and introducing customers to Xe’s products and services. You will identify sales opportunities, qualify leads, and guide customers through the sales process while delivering an outstanding customer experience.
Working as part of a collaborative sales team, you will also maintain accurate customer records using Zendesk, ensure compliance with company policies and regulatory requirements, and continuously develop your knowledge of foreign exchange and payment services. The position offers the opportunity to build valuable experience in sales, customer service, financial services, and relationship management while working for a globally recognised company.
Xe is looking for motivated individuals with excellent communication skills, strong English proficiency, and previous customer service or sales experience. If you enjoy helping customers, achieving targets, and working in a fast-paced environment, this could be the perfect opportunity to grow your career.
Key Responsibilities
As a Telesales Representative, you will:
- Handle inbound customer calls professionally and efficiently.
- Answer customer questions regarding Xe’s products and services.
- Qualify sales opportunities by understanding customer needs.
- Promote Xe’s foreign exchange and money transfer solutions.
- Convert qualified leads into successful sales.
- Guide customers through the sales process.
- Deliver exceptional customer service during every interaction.
- Maintain accurate customer information using Zendesk.
- Record customer interactions and follow-up activities.
- Work closely with the wider sales team.
- Ensure smooth handovers where necessary.
- Follow company procedures and regulatory requirements.
- Keep customer interests at the centre of every interaction.
- Continuously improve your knowledge of the currency and payments industry.
- Participate in coaching sessions and performance reviews.
- Contribute towards achieving team sales targets.
Minimum Requirements
Applicants should have:
- Previous customer service or sales experience.
- Excellent spoken and written English.
- Strong communication and interpersonal skills.
- Interest in financial services.
- Ability to work in a fast-paced, target-driven environment.
- Strong numerical and analytical skills.
- Customer-focused mindset.
- Willingness to learn and develop continuously.
- Ability to work well within a global team.
- Ability to follow company processes and regulatory requirements.
Skills and Competencies
Successful candidates should demonstrate:
- Sales and persuasion skills.
- Customer service excellence.
- Strong verbal and written communication.
- Relationship-building ability.
- Problem-solving skills.
- Active listening.
- Attention to detail.
- Time management.
- Teamwork and collaboration.
- Adaptability.
- Accountability.
- Professionalism.
- Confidence.
- Goal orientation.
- Computer literacy.
Employee Benefits
Xe offers employees a range of attractive benefits, including:
- Life insurance.
- Pension scheme.
- Medical aid allowance.
- Free office lunch.
- Continuous coaching and development.
- Opportunities to work within a global organisation.
- Inclusive and diverse workplace culture.
Why Join Xe?
Xe is one of the world’s leading providers of foreign exchange and international money transfer services, helping over 300 million people access currency information each year while supporting more than 225,000 customers with international money transfers. Joining Xe means becoming part of an innovative global company that combines technology with exceptional customer service to make international payments simple and secure.
As a Telesales Representative, you’ll gain valuable experience in financial services while developing highly transferable skills in sales, customer relationship management, communication, negotiation, and problem-solving. You’ll receive ongoing coaching, regular performance feedback, and opportunities to improve your sales techniques and product knowledge.
The role also offers exposure to an international working environment where collaboration, accountability, respect, and continuous improvement are central to the company culture. Employees are encouraged to learn, grow, and contribute ideas while working alongside experienced professionals from around the world.
If you’re confident speaking to customers, enjoy working towards targets, and want to build a long-term career in sales or financial services, this opportunity offers an excellent platform for professional growth. With competitive employee benefits, continuous development opportunities, and the chance to work for a globally recognised organisation, Xe provides an exciting environment for ambitious individuals who are passionate about customer service and sales.