Clover Learner: Customer Service Centre (CSC) Learnership 2026
Location: Constantia Park, Roodepoort, Gauteng
Closing Date: 31 July 2026
Reference Number: CLO260717-2
Department: Customer Service Centre
Job Type: Learnership
Number of Positions: 18
About the Learnership
Clover is inviting unemployed South African youth to apply for its Customer Service Centre (CSC) Learnership Programme. This exciting opportunity allows successful candidates to gain practical work experience at Clover’s Customer Service Centre in Constantia Park, Roodepoort, while completing accredited classroom training.
During the programme, learners will develop valuable customer service, communication, and computer skills while working in a professional call centre environment. Upon successful completion, participants will receive a recognized NQF qualification, improving their future employment opportunities.
Minimum Requirements
Applicants must meet the following requirements:
- Grade 12 (Matric) or an equivalent NQF Level 4 qualification.
- Matric must have been completed between 2021 and 2025.
- Minimum average of 55% in English.
- Minimum average of 55% in Mathematics or Mathematical Literacy.
- Advanced computer literacy.
- Must currently be unemployed.
- Must not have participated in any previous learnership programme.
Competencies Required
Successful candidates should demonstrate:
- Proactive attitude and willingness to learn.
- Honesty, integrity, and consistency.
- Ability to maintain high work standards.
- Strong interpersonal and communication skills.
- Customer-focused approach.
- Commitment and self-motivation.
- Ability to work effectively within a team.
- Good numerical and problem-solving skills.
- Ability to collaborate with colleagues to achieve common goals.
Key Responsibilities
Successful learners will be expected to:
Customer Service
- Deliver excellent customer service at all times.
- Handle inbound and outbound customer calls professionally.
- Resolve customer queries and complaints through the appropriate channels.
- Build positive relationships with customers.
Order Processing
- Capture customer orders accurately and within required timeframes.
- Confirm customer orders according to company procedures.
- Inform customers when accounts are on hold.
- Communicate order-related issues to the relevant stakeholders.
Sales Support
- Promote Clover and Principal products.
- Inform customers about new products and special offers.
- Recommend additional products where appropriate.
Teamwork
- Support colleagues in achieving team objectives.
- Participate actively in team meetings.
- Share responsibilities to ensure excellent service delivery.
- Contribute to maintaining visual management and operational standards.
Why Apply?
This learnership provides an excellent opportunity to:
- Gain practical call centre experience with one of South Africa’s leading FMCG companies.
- Obtain a nationally recognized NQF qualification.
- Improve communication, customer service, and sales skills.
- Build valuable workplace experience.
- Increase future employment opportunities in customer service and contact centre environments.
If you meet the requirements and are eager to build a career in customer service, don’t miss this opportunity to join Clover’s Customer Service Centre Learnership Programme. Submit your application before 31 July 2026.