External Customer Advisor –
Job Title: External Customer Advisor
Company: Jonsson Workwear
Location: Durban, KwaZulu-Natal, South Africa
Employment Type: Permanent
Industry: Retail / Workwear / Customer Service / Sales
Job Functional Area: Customer Relations & Business Development
Minimum Experience: Experienced Customer Advisor / Sales Professional
Job Overview
Jonsson Workwear is recruiting an External Customer Advisor to join its Durban team. This permanent opportunity is ideal for experienced customer service and relationship management professionals who enjoy working directly with clients, building long-term business relationships, and providing exceptional customer experiences.
Unlike a traditional in-store sales role, this position involves visiting customers at their businesses, understanding their workwear requirements, and recommending suitable solutions. The successful candidate will serve as the main point of contact for customers across the Durban region, helping businesses find the right products while maintaining the high service standards that Jonsson Workwear is known for.
The role requires someone who is professional, confident, well-presented, and passionate about building lasting customer relationships. A significant amount of time will be spent travelling to meet customers, while the Jonsson Workwear Durban branch serves as the operational base when required.
This position suits individuals who enjoy working independently, solving customer problems, identifying business opportunities, and delivering personalised service that strengthens customer loyalty.
Key Responsibilities
The successful candidate will:
- Build and maintain strong relationships with customers.
- Visit customers across the Durban region.
- Understand customers’ business and workwear requirements.
- Recommend suitable workwear solutions.
- Identify new business opportunities.
- Maintain regular communication with existing customers.
- Follow up on customer enquiries and commitments.
- Deliver exceptional customer service at every interaction.
- Represent Jonsson Workwear professionally.
- Strengthen long-term customer partnerships.
- Work independently while achieving business objectives.
- Travel regularly to customer locations.
Minimum Requirements
Applicants should have:
- Previous experience in customer service, sales, or account management.
- Excellent interpersonal and communication skills.
- Professional and well-presented appearance.
- Strong relationship-building ability.
- Self-motivation and initiative.
- Ability to work independently.
- Willingness to travel extensively within the Durban region.
- Strong problem-solving skills.
- Customer-focused mindset.
Skills & Competencies
Successful candidates should demonstrate:
- Relationship management.
- Customer service excellence.
- Communication and negotiation skills.
- Business development ability.
- Sales and solution selling.
- Time management.
- Professionalism.
- Initiative and self-drive.
- Problem-solving.
- Organisation and planning.
- Adaptability.
- Commitment and reliability.
Why Join Jonsson Workwear?
Jonsson Workwear is one of South Africa’s leading workwear brands, recognised for its commitment to exceptional customer service, premium-quality products, and long-term customer relationships. The company believes in putting customers first and empowering employees to deliver personalised service that exceeds expectations.
This role offers an excellent opportunity for experienced customer-facing professionals who enjoy building relationships rather than simply making sales. As an External Customer Advisor, you’ll work directly with businesses across Durban, helping customers find practical workwear solutions while representing a trusted South African brand.
Employees become trusted advisors to their clients, developing meaningful partnerships that extend beyond individual transactions. The position also provides variety, as much of the work takes place on the road meeting customers rather than spending every day in an office or retail store.
Jonsson Workwear encourages initiative, professionalism, and independent thinking, making this role ideal for someone who enjoys taking ownership of their work while maintaining strong customer relationships. The company is also committed to employment equity and encourages applications from designated groups and persons with disabilities.
If you have experience in customer service, account management, or sales, enjoy meeting new people, and are passionate about delivering outstanding service, this permanent opportunity offers the chance to build a rewarding career with one of South Africa’s most respected workwear companies while making a real difference in the businesses you support.