Customer Compliance Agent –
Job Title: Customer Compliance Agent
Company: Hollywoodbets
Location: Umhlanga, KwaZulu-Natal, South Africa
Employment Type: Full-time (On-site)
Department: Legal & Compliance
Work Schedule: Roster-based
Industry: Sports Betting & Gaming
Minimum Experience: 1–2 years (Administrative Experience)
Posting Date: 21 July 2026
Closing Date: Not Specified
Job Overview
Hollywoodbets is recruiting a Customer Compliance Agent to join its Legal and Compliance team based in Umhlanga, KwaZulu-Natal. This role is ideal for candidates with administrative experience who have a strong eye for detail, excellent organisational skills, and an interest in compliance, risk management, and financial crime prevention.
The successful candidate will be responsible for ensuring that the company complies with internal policies, Anti-Money Laundering (AML) regulations, Know Your Customer (KYC) procedures, and other regulatory requirements. The position involves reviewing customer documentation, monitoring transactions, identifying suspicious activity, maintaining confidential records, and assisting with compliance-related administrative duties.
This is not a customer sales role. Although some interaction with customers is required, the primary focus of the position is ensuring compliance with company policies, protecting the business from financial crime, and supporting regulatory obligations. The successful candidate will work closely with the Compliance Team and report directly to the Senior Compliance Team Leader.
Key Responsibilities
The Customer Compliance Agent will perform a variety of compliance and administrative duties, including:
- Review customer KYC (Know Your Customer) documentation to ensure it meets company and regulatory requirements.
- Complete customer due diligence and enhanced due diligence checks.
- Monitor Politically Exposed Persons (PEP) and sanctions screening results, escalating any potential matches immediately.
- Monitor customer account activity to identify unusual transactions or behaviour that may indicate money laundering or fraudulent activity.
- Draft Suspicious Activity Reports (SARs) for submission to the appropriate compliance officers.
- Conduct Source of Wealth (SOW) reviews where required.
- Process customer requests relating to deposit limit changes.
- Monitor customer activity and identify players who may require responsible gambling interventions.
- Communicate safer gambling options to identified customers through approved communication channels.
- Ensure suspicious transactions are escalated promptly to senior management.
- Prepare and process Data Protection Requests accurately and within required timeframes.
- Manage customer data erasure requests in accordance with company policies and applicable legislation.
- Review marketing material and affiliate websites to ensure compliance with advertising standards and regulatory requirements.
- Maintain accurate records of customer interactions and compliance investigations.
- Handle compliance-related customer complaints and disputes according to company procedures.
- Escalate unresolved compliance matters to senior team members.
- Maintain strict confidentiality when dealing with sensitive customer and company information.
- Complete additional compliance and administrative duties as assigned by management.
Minimum Requirements
Applicants should meet the following minimum requirements:
- Computer literate.
- Minimum of 1–2 years’ administrative experience.
- Excellent verbal and written communication skills.
- Strong organisational and administrative abilities.
- High level of accuracy and attention to detail.
- Ability to work independently while maintaining confidentiality.
- Professional attitude and strong work ethic.
Advantageous Qualifications
The following qualifications will be considered beneficial but are not mandatory:
- Diploma or Degree in Compliance.
- Diploma or Degree in Anti-Money Laundering (AML).
- Diploma or Degree in Auditing.
- Qualification in a related Legal, Risk, or Compliance field.
Skills & Competencies
Successful candidates should demonstrate:
- Excellent communication skills.
- Strong attention to detail.
- Administrative competence.
- Analytical and problem-solving abilities.
- Customer service orientation.
- Accountability and professionalism.
- Integrity and confidentiality.
- Ability to prioritise workloads effectively.
- Strong organisational and time management skills.
- Ability to work accurately under pressure.
- Presentation and facilitation skills.
- Basic coaching and training abilities.
- High levels of motivation and enthusiasm.
- Ability to follow policies, procedures, and regulatory standards consistently.
Why Join Hollywoodbets?
Hollywoodbets is one of South Africa’s fastest-growing betting and gaming companies, employing thousands of people across the country and internationally. The company provides employees with opportunities for career development, continuous learning, and internal growth through structured training programmes and development initiatives.
As a Customer Compliance Agent, you will gain valuable experience in compliance, regulatory processes, risk management, AML procedures, and customer due diligence while working within a professional Legal and Compliance environment. This role is particularly suited to candidates who enjoy investigative, administrative, and compliance-related work and who are interested in building a long-term career in compliance, auditing, risk management, or corporate governance.