FNB Community Advisor Alternative Channels (Part-Time) – Apply Before 20 July 2026
First National Bank (FNB) is inviting applications for a Part-Time Community Advisor Alternative Channels position at Blue Route Mall, Tokai, Cape Town. This opportunity is ideal for individuals who are passionate about customer service and enjoy helping people make the most of digital banking solutions.
As one of South Africa’s leading financial institutions, FNB offers employees the opportunity to work in a professional environment while developing valuable customer service, sales, and banking skills.
If you have excellent communication skills, enjoy interacting with customers, and are interested in building a career in banking, this could be the opportunity you have been looking for.
Position Details
- Position: Community Advisor Alternative Channels
- Company: First National Bank (FNB)
- Job Type: Part-Time
- Location: Blue Route Mall, Tokai, Cape Town, Western Cape
- Application Closing Date: 20 July 2026
- Job Reference: R51408
About the Role
The Community Advisor Alternative Channels is responsible for delivering an outstanding customer experience by understanding customer needs and recommending suitable banking products and services.
The role also focuses on helping customers use FNB’s digital banking platforms, self-service channels, and electronic banking solutions, making everyday banking more convenient and accessible.
Key Responsibilities
Successful candidates will be responsible for:
- Providing exceptional customer service during every interaction
- Understanding customer needs and recommending suitable banking solutions
- Promoting FNB products and services
- Assisting customers with digital banking and self-service channels
- Encouraging customers to use FNB eChannels and online banking platforms
- Cross-selling products that meet customer requirements
- Processing customer transactions accurately
- Following company policies, procedures, and banking regulations
- Delivering service in accordance with Treating Customers Fairly (TCF) principles
- Supporting cost-saving initiatives through digital channel migration
- Maintaining high ethical and professional standards
Minimum Requirements
Although the advertisement does not specify detailed educational requirements, successful applicants should generally possess:
- Grade 12 (Matric)
- Good communication skills
- Customer service experience (advantageous)
- Basic computer literacy
- Ability to work in a retail banking environment
- Professional appearance and attitude
Skills Required
FNB is looking for candidates with the following skills:
- Excellent communication skills
- Customer service orientation
- Sales and cross-selling ability
- Problem-solving skills
- Digital literacy
- Time management
- Teamwork
- Attention to detail
- Ethical conduct
- Ability to build customer relationships
What You’ll Do
Your daily responsibilities may include:
- Greeting customers professionally
- Assisting customers with banking enquiries
- Explaining FNB products and services
- Helping customers register for digital banking
- Guiding customers on self-service banking options
- Completing banking transactions
- Promoting digital adoption
- Providing personalised banking solutions
- Maintaining service quality standards
Why Join FNB?
Working at FNB offers numerous benefits, including:
- Opportunity to work for one of South Africa’s leading banks
- Valuable banking and financial services experience
- Professional skills development
- Exposure to digital banking technologies
- Career growth opportunities within the FirstRand Group
- Inclusive and supportive working environment
FNB is recognised for innovation and customer service and continues to invest in employee development and career progression.
Documents to Prepare
Before applying, ensure you have:
- Updated CV
- South African ID
- Grade 12 certificate
- Supporting qualifications (if applicable)
- Contactable references
Tips for a Successful Application
To improve your chances of being shortlisted:
- Tailor your CV to highlight customer service experience.
- Mention any retail, banking, sales, or call centre experience.
- Demonstrate strong communication and interpersonal skills.
- Highlight your computer literacy and digital skills.
- Submit your application before the closing date.
Employment Equity
FNB is committed to employment equity and diversity. Applications from persons with disabilities are encouraged, and appointments will be made in accordance with the FirstRand Group Employment Equity Plan.
Closing Date
Applications close on 20 July 2026.
Late applications may not be considered, so candidates are encouraged to apply as early as possible.
How to Apply
Interested applicants should submit their applications through the official FNB Careers website before the closing date.
Final Thoughts
The FNB Community Advisor Alternative Channels position is an excellent opportunity for individuals who enjoy helping customers and are interested in building a career in the banking industry. Working with one of South Africa’s most respected financial institutions will allow you to gain valuable customer service experience while developing knowledge of digital banking solutions and financial products.
If you meet the requirements and are ready to join a customer-focused team, submit your application before 20 July 2026.