Customer Service Officer (Durban Based)
Company: Beiersdorf Consumer Products (Pty.) Ltd.
Position: Customer Service Officer
Location: Durban, KwaZulu-Natal, South Africa
Employment Type: Permanent | Full-Time (Unlimited Contract)
Department: Supply Chain Management
Job Overview
Beiersdorf Consumer Products, one of the world’s leading Fast-Moving Consumer Goods (FMCG) companies, is looking for an organised, customer-focused, and detail-oriented Customer Service Officer to join its Durban team. This position is ideal for someone with experience in customer service, order processing, and supply chain operations who enjoys solving problems, working with customers, and ensuring products are delivered efficiently.
As a Customer Service Officer, you will play a vital role in managing customer orders from start to finish while maintaining excellent relationships with customers, sales teams, logistics providers, and internal departments. Your responsibilities will include processing orders, updating customer information, resolving delivery issues, maintaining pricing in SAP, handling customer claims, and ensuring customers receive outstanding service throughout the order management process.
You will also work closely with sales, planning, logistics, and third-party service providers to ensure orders are delivered accurately and on time. This role requires excellent communication skills, strong administrative abilities, and the confidence to work in a fast-paced FMCG environment where customer satisfaction is always the top priority.
If you enjoy working with people, solving operational challenges, and contributing to a high-performing supply chain team, this opportunity offers excellent exposure to one of the world’s most respected consumer goods companies.
Key Responsibilities
As the Customer Service Officer, your duties will include:
- Create new customer accounts and update existing customer information within SAP.
- Maintain customer pricing, including list prices and promotional pricing.
- Process customer orders according to company procedures and delivery requirements.
- Ensure accurate order processing to maximise customer satisfaction.
- Liaise with customers and sales teams to resolve order discrepancies.
- Coordinate delivery bookings with logistics service providers and customers.
- Investigate and resolve customer complaints and queries promptly.
- Process pricing claims and financial memos within SAP.
- Handle failed deliveries and customer returns efficiently.
- Prepare weekly and monthly customer service reports.
- Monitor customer service performance and order fulfilment.
- Share stock recovery plans with customers when products are unavailable.
- Identify opportunities to improve customer service processes.
- Maintain clear communication with customers regarding order and delivery status.
- Build strong relationships with customers through regular communication.
- Participate in customer meetings to strengthen business relationships.
- Support Key Account Managers with operational activities.
- Work closely with logistics, planning, merchandising teams, and sales departments.
- Ensure compliance with delivery schedules and company procedures.
- Assist with customer efficiency projects and process improvements.
- Support inventory management and supply chain coordination.
Minimum Requirements
Applicants should have:
- 2–3 years’ experience in customer service or order processing.
- Previous experience within an FMCG environment.
- Strong understanding of order management processes.
- Excellent written and verbal communication skills.
- Strong administrative and organisational skills.
- Customer-focused mindset.
- Good interpersonal and relationship-building skills.
- Ability to work well under pressure.
- Strong Microsoft Office skills.
- SAP knowledge, particularly the Sales & Distribution (SD) module.
- Ability to prioritise multiple tasks and meet deadlines.
Skills and Competencies
Successful candidates should demonstrate:
- Excellent customer service skills.
- Strong problem-solving ability.
- Attention to detail.
- High level of organisation.
- Effective communication skills.
- Teamwork and collaboration.
- Ability to build strong customer relationships.
- Time management.
- Analytical thinking.
- Professionalism and accountability.
- Ability to manage multiple priorities.
- Continuous improvement mindset.
Why Join Beiersdorf?
Beiersdorf is a globally recognised FMCG company known for trusted brands, innovation, and a strong commitment to its employees. Working here offers the opportunity to gain valuable experience in supply chain operations while collaborating with experienced professionals across multiple business functions.
Employees enjoy working in a professional and supportive environment that values teamwork, customer satisfaction, continuous improvement, and career development. This role also provides exposure to SAP systems, customer relationship management, logistics coordination, and large-scale supply chain operations, making it an excellent opportunity for career growth within the FMCG industry.
Location
This position is based in Durban, KwaZulu-Natal, and requires the successful candidate to work on-site as part of the company’s Supply Chain Management team.
Why You Should Apply
If you have experience in customer service, order processing, or FMCG operations and enjoy building relationships while ensuring customers receive exceptional service, this is an excellent opportunity to join a respected international company. Beiersdorf offers a professional environment where your skills can grow while you contribute to delivering outstanding service and operational excellence across the supply chain.