🖥️ Admin Clerk / Receptionist – Lancet Laboratories
📍 Location: Empangeni, KwaZulu-Natal
🏢 Company: Lancet Laboratories
💼 Position: Admin Clerk / Receptionist
📄 Job Type: Permanent
📅 Closing Date: 10 July 2026
🆔 Reference Number: 1194482
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🌟 About the Opportunity
Lancet Laboratories is seeking a professional, organised, and customer-focused Admin Clerk / Receptionist to join its team in Empangeni, KwaZulu-Natal.
The successful candidate will provide administrative and reception support, coordinate the receiving and processing of laboratory samples, assist patients and healthcare professionals, and ensure efficient day-to-day operations while delivering excellent customer service.
This is an excellent opportunity for candidates looking to build a career in administration within the healthcare and medical laboratory sector.
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📝 Key Responsibilities
• Receive, capture and distribute laboratory samples according to standard operating procedures.
• Register (“log”) specimens and process related queries.
• Dispatch samples for testing and monitor their progress.
• Perform hospital rounds to collect samples and deliver laboratory reports.
• Handle administrative enquiries and customer complaints professionally.
• Track courier deliveries to ensure specimens reach the correct laboratory.
• Investigate and assist in resolving delays within laboratory processes.
• Maintain cleanliness and housekeeping of the reception and work area.
• Monitor office and laboratory stock levels and arrange replenishment when required.
• Welcome patients and visitors and direct them to the appropriate departments.
• Answer telephone calls and provide accurate information.
• Receive patient payments and process cash according to company procedures.
• Scan patient documentation into the laboratory information system.
• Follow company policies, confidentiality requirements, and uniform standards.
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✅ Minimum Requirements
• Grade 12 (Matric) or relevant NQF Level 4 qualification.
• BSc Degree will be advantageous.
• 0–1 year of relevant work experience.
• Computer literacy.
• Knowledge of Laboratory Information Systems will be advantageous.
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💡 Skills & Competencies
✔ Excellent administrative skills
✔ Strong customer service orientation
✔ Good communication skills
✔ Attention to detail
✔ Telephone etiquette
✔ Professionalism
✔ Confidentiality and sensitivity
✔ Teamwork
✔ Patience and empathy
✔ Interpersonal skills
✔ Ability to work under pressure
✔ Business numeracy
✔ Flexibility
✔ Ability to assist distressed patients professionally
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🌟 Why Join Lancet Laboratories?
Lancet Laboratories is one of South Africa’s leading pathology service providers, offering employees the opportunity to work in a professional healthcare environment while gaining valuable experience in medical administration and customer service.