🏦 FNB Evergreen Talent Pool | Stanger Node
📍 Location: KwaDukuza (Stanger Node), KwaZulu-Natal
🏢 Company: FNB (First National Bank)
💼 Position: Customer Service Consultant – Evergreen Talent Pool
📄 Job Type: Full-Time (Talent Pool)
🆔 Job Requisition ID: R51327
📅 Closing Date: 25 July 2026
🌟 Join the FNB Evergreen Talent Pool
FNB is inviting applications for its Evergreen Talent Pool for the Stanger Node. While this is not an active vacancy, successful applicants will be added to FNB’s talent database and considered for future Customer Service Consultant opportunities as they become available.
This is an excellent opportunity for individuals who are passionate about customer service, banking, and building a long-term career with one of South Africa’s leading financial institutions.
Applicants should reside near one of the following branches:
- Stanger
- Ballito
- Mandeni
- Tongaat
📌 About the Role
As a Customer Service Consultant, you will deliver exceptional customer service by understanding customer needs, providing suitable banking solutions, and promoting FNB’s digital banking and self-service channels.
You will be responsible for creating positive customer experiences while ensuring compliance with banking policies, procedures, and regulatory requirements.
💼 Key Responsibilities
Your responsibilities will include:
- Deliver excellent customer service during every interaction.
- Build strong relationships with customers.
- Understand customer needs and recommend suitable financial products.
- Cross-sell banking products and services.
- Promote the use of digital banking and self-service channels.
- Assist customers with banking transactions efficiently.
- Ensure compliance with banking policies and procedures.
- Apply the Treating Customers Fairly (TCF) principles.
- Identify opportunities to improve customer experiences.
- Support cost-saving and operational efficiency initiatives.
- Meet transaction and service delivery targets.
- Complete mandatory training through the eCareers platform.
- Take responsibility for your own performance and career development.
- Contribute positively to team success.
- Adapt to changing customer and business needs.
✅ Minimum Requirements
Applicants must have:
- National Senior Certificate (Matric).
- An NQF Level 5 qualification in Banking, or
- An NQF Level 6 qualification in Banking or a related field.
🌟 Skills & Competencies
The ideal candidate should possess:
- Excellent communication skills.
- Strong customer service orientation.
- Professionalism and integrity.
- Sales and cross-selling skills.
- Good interpersonal skills.
- Problem-solving ability.
- Attention to detail.
- Computer literacy.
- Ability to work under pressure.
- Teamwork and collaboration.
- Adaptability and willingness to learn.
- Commitment to delivering exceptional customer experiences.
💼 Why Join FNB?
FNB is one of South Africa’s leading banks, known for innovation, digital banking solutions, and exceptional customer service. As part of the #changeables, you’ll work in a dynamic and inclusive environment where continuous learning, career growth, and professional development are encouraged.
Joining the Evergreen Talent Pool increases your chances of being considered for future vacancies that match your qualifications and experience.
📍 Preferred Branch Locations
Applicants should reside near one of the following branches:
- Stanger
- Ballito
- Mandeni
- Tongaat
📅 Closing Date
25 July 2026
Submit your application before the closing date to be included in the FNB Evergreen Talent Pool.
📢 Important Information
- This advertisement is for an Evergreen Talent Pool and not an active vacancy.
- Applicants will not receive immediate feedback regarding their applications.
- Suitable candidates will be contacted when relevant positions become available.
- Appointments will be made in accordance with FirstRand Group’s Employment Equity Plan.
- Applicants living with disabilities are encouraged to apply and may voluntarily disclose their disability status during the recruitment process.
🚀 Apply Today
If you are passionate about helping customers, providing excellent service, and building a successful career in banking, this is your opportunity to join the FNB Evergreen Talent Pool.
Apply before 25 July 2026 and position yourself for future career opportunities with FNB!