Sales Consultant (Outbound) – Hollywoodbets
Position: Sales Consultant (Outbound)
Company: Hollywoodbets
Location: Umhlanga, Durban, KwaZulu-Natal
Job Type: Full-time (On-site)
Job Overview
Hollywoodbets is looking for a motivated and target-driven Sales Consultant (Outbound) to join its Call Centre team in Umhlanga, Durban. This role is focused on making outbound calls to existing, inactive, and potential customers with the goal of increasing customer engagement, reactivating dormant accounts, and expanding the company’s customer base.
The successful candidate will promote Hollywoodbets’ products and services, build positive customer relationships, and convert sales opportunities through professional communication and persuasive selling techniques. This position is ideal for individuals who enjoy working in a fast-paced sales environment, are confident speaking to customers over the phone, and are committed to achieving performance targets while maintaining excellent customer service standards.
Hollywoodbets offers employees the opportunity to work for one of South Africa’s fastest-growing brands, with a strong culture of career development, innovation, teamwork, and continuous growth.
Minimum Requirements
Applicants should meet the following minimum requirements:
- At least 3 months’ experience in sales or a contact centre environment.
- Willingness to work shifts, weekends, and according to operational requirements.
- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation.
- Ability to work under pressure and consistently meet performance targets.
- Good administrative and organisational skills.
- High level of attention to detail.
- Computer literacy, including proficiency in Microsoft Office and Microsoft Excel.
Advantageous Qualifications and Experience
The following will be considered an added advantage:
- Knowledge of sports betting and betting platforms.
- Understanding of different betting types and products.
- Previous experience in outbound telesales or customer retention campaigns.
Key Responsibilities
The successful candidate will be responsible for:
- Making outbound calls to existing, inactive, and prospective customers.
- Promoting Hollywoodbets’ products and services to increase customer acquisition and retention.
- Encouraging inactive customers to become active users again.
- Following approved sales scripts while maintaining natural and professional conversations.
- Building rapport with customers to improve engagement and increase successful conversions.
- Handling customer objections professionally and using effective persuasion techniques to close sales opportunities.
- Maintaining a minimum talk time of 6 hours per day.
- Achieving daily, weekly, and monthly sales and performance targets.
- Ensuring call quality scores remain at or above the required 75% quality standard.
- Capturing accurate customer information and maintaining complete call records.
- Updating customer information and correctly recording call outcomes within internal systems.
- Reporting any challenges or operational issues promptly to the Team Leader or Campaign Manager.
- Managing work time effectively while complying with call centre procedures and productivity standards.
- Adhering to company policies, office hours, scheduled break times, and operational guidelines.
- Protecting and promoting the Hollywoodbets brand by maintaining professional communication at all times.
- Providing additional administrative or operational support when required.
Skills and Competencies
To succeed in this role, candidates should demonstrate:
- Excellent communication and negotiation skills.
- Strong sales and persuasion abilities.
- Confidence when speaking with customers over the telephone.
- Customer-focused problem-solving skills.
- Ability to work independently and as part of a team.
- Good time management and organisational skills.
- High levels of professionalism and integrity.
- Strong attention to detail and accuracy.
- Ability to remain motivated in a target-driven environment.
- Adaptability and willingness to learn new products and sales techniques.
Working Conditions
- Full-time, on-site position based in Umhlanga, Durban.
- Shift work and weekend availability are required.
- Fast-paced, performance-driven call centre environment.
- Regular performance monitoring through sales targets, quality assurance scores, and productivity metrics.
Career Opportunity
Joining Hollywoodbets means becoming part of one of South Africa’s leading entertainment and sports betting companies. Employees benefit from a dynamic work environment that encourages innovation, teamwork, continuous learning, and long-term career growth. The company is committed to developing talented individuals who are passionate about customer service, sales excellence, and delivering results.
Please Note: Only applicants who meet the minimum requirements will be considered. If you do not receive feedback within 30 days of submitting your application, please consider your application unsuccessful.