Customer Assistant: Foods / Tills – Woolworths
Recruiter: Woolworths
Position: Customer Assistant: Foods / Tills
Reference Number: WWL260629-6
Location: Cascades, Pietermaritzburg, KwaZulu-Natal, South Africa
Employment Type: Full-Time
Closing Date: 06 July 2026
Job Overview
Woolworths is inviting applications for the position of Customer Assistant: Foods / Tills at its Cascades store in Pietermaritzburg, KwaZulu-Natal. This is an excellent opportunity for individuals who are passionate about customer service, food retail, and creating an exceptional shopping experience for customers. As one of South Africa’s leading retail brands, Woolworths is known for its commitment to quality, innovation, and outstanding customer satisfaction, making it an ideal workplace for those looking to build a rewarding career in retail.
The successful candidate will play an important role in the daily operations of the Foods and Tills departments. This position requires someone who is customer-focused, reliable, and able to work efficiently in a fast-paced retail environment. You will be responsible for greeting customers, providing product advice, assisting with purchases, maintaining well-stocked shelves, and ensuring the department remains clean, organised, and visually appealing.
Working in the Foods department means ensuring that products are handled according to strict food safety, hygiene, and cold chain management standards. You will be expected to monitor product quality, rotate stock correctly, replenish shelves promptly, and remove damaged or expired items when necessary. In addition, you will assist in reducing stock losses by following company shrinkage control procedures and reporting suspicious activities or dishonest behaviour.
As part of the Tills team, you will contribute to a smooth and efficient checkout experience by delivering friendly and professional customer service. Excellent communication skills, attention to detail, and a positive attitude are essential for ensuring every customer leaves the store with a positive impression of the Woolworths brand.
The role also requires flexibility, as employees may be scheduled to work different shifts, including weekends, public holidays, and early mornings depending on operational requirements. Woolworths values employees who demonstrate professionalism, punctuality, teamwork, and a willingness to learn. The company provides a supportive working environment where individuals are encouraged to grow their retail skills while contributing to the success of the business.
If you enjoy interacting with people, have a passion for food retail, and are committed to delivering exceptional customer service, this opportunity offers the chance to become part of a respected organisation that prioritises both employee development and customer satisfaction.
Minimum Requirements
Applicants should meet the following requirements:
- Grade 12 or an equivalent NQF qualification.
- Basic computer literacy.
- Previous experience in a food retail or customer service environment will be advantageous.
- Ability to work flexible shifts, including weekends, public holidays, and early mornings.
- Good verbal communication and interpersonal skills.
- Basic literacy and numeracy skills.
- Understanding of food safety, hygiene, and cold chain management practices.
- Strong attention to detail for stock rotation, merchandising, and stock control.
- Professional work ethic with good punctuality, personal hygiene, and adherence to company dress code.
- Ability to identify quality issues, manage returns, and report suspicious activities responsibly.
Key Responsibilities
As a Customer Assistant: Foods / Tills, your responsibilities will include:
- Deliver exceptional customer service by greeting customers and responding to their needs professionally.
- Assist customers with product information, recommendations, promotions, and suitable alternatives when products are unavailable.
- Ensure shelves are fully stocked by replenishing merchandise and rotating stock according to company standards.
- Maintain food safety, hygiene, and cold chain requirements at all times.
- Monitor product quality by identifying damaged, expired, or defective items and ensuring they are removed appropriately.
- Process vendor returns where required and report quality concerns promptly.
- Maintain department cleanliness and follow merchandising standards, planograms, and gap management procedures.
- Help minimise stock losses by following shrinkage control processes and reporting suspicious activities.
- Demonstrate sound product knowledge to promote new products and ongoing promotions effectively.
- Maintain high personal standards through punctuality, professional appearance, and adherence to hygiene requirements.
- Participate actively in team meetings and contribute positively to a collaborative working environment.
- Support the overall success of the Foods and Tills departments by consistently delivering excellent service and maintaining operational standards.
Why Join Woolworths?
Joining Woolworths means becoming part of a respected South African retailer that values excellence, teamwork, and customer satisfaction. Employees benefit from a professional and supportive workplace where they can develop valuable retail skills, gain experience with one of the country’s leading brands, and contribute to delivering a premium shopping experience. If you are motivated, customer focused, and eager to grow your career in retail, this is an opportunity worth pursuing.