Receptionist – The Capital Hotels, Apartments & Resorts
Company: The Capital Hotels, Apartments & Resorts
Position: Receptionist
Location: Umhlanga, KwaZulu-Natal
Employment Type: Full-Time
Work Arrangement: Onsite
Salary: Approximately R8,000 per month
Industry: Hospitality
Job Overview
The Capital Hotels, Apartments & Resorts is currently looking for a professional, friendly, and service-driven individual to join their team as a Receptionist in Umhlanga, KwaZulu-Natal. This opportunity is suited to someone who enjoys working with people, has excellent communication skills, and is passionate about creating memorable guest experiences within the hospitality industry.
The successful candidate will be responsible for managing front desk operations, welcoming guests, assisting with check-ins and check-outs, handling guest requests, maintaining guest accounts, and ensuring that every visitor receives exceptional service throughout their stay.
The Capital Hotels believes in transforming the hospitality industry through a strong staff culture and a commitment to delivering high-quality guest service. The organisation values employees who demonstrate integrity, professionalism, dedication, and a passion for making guests feel respected and valued.
This role requires an individual who can remain calm under pressure, solve problems effectively, and handle guest concerns with professionalism and confidence. As the first point of contact for hotel guests, the Receptionist plays an important role in creating a positive impression and ensuring smooth daily hotel operations.
Key Responsibilities
Guest Check In and Check Out
The Receptionist will be responsible for assisting guests throughout the arrival and departure process.
Duties include:
- Welcoming guests in a professional and friendly manner.
- Completing guest check-in procedures accurately.
- Processing guest check-outs efficiently.
- Ensuring guest information is captured correctly.
- Providing guests with relevant information about hotel services and facilities.
- Assisting guests with questions or concerns during their stay.
The successful candidate must provide excellent customer service while ensuring that all procedures are followed correctly.
Guest Account Management
The Receptionist will assist with managing guest accounts and processing transactions throughout the guest’s stay.
Responsibilities include:
- Maintaining accurate guest account information.
- Processing payments and transactions.
- Ensuring all charges and records are correctly updated.
- Handling guest account queries professionally.
- Maintaining confidentiality when dealing with guest information.
Attention to detail is essential, as accurate account management contributes to a smooth guest experience.
Guest Assistance and Problem Solving
A major part of the role involves responding to guest needs and ensuring that concerns are handled effectively.
Responsibilities include:
- Assisting guests with special requests and requirements.
- Responding to guest concerns in a professional manner.
- Resolving issues where possible or escalating matters appropriately.
- Remaining calm and professional during challenging situations.
- Ensuring guests feel valued and supported throughout their stay.
The ideal candidate should have a hands-on approach to problem-solving and the ability to take ownership of situations.
Reservations Support
The Receptionist will assist guests with reservation-related requirements when needed.
Duties include:
- Assisting with guest bookings and reservations.
- Providing information regarding availability and hotel services.
- Ensuring reservation details are accurately recorded.
- Supporting the overall reservations process.
Minimum Requirements
Applicants should meet the following requirements:
- Matric qualification.
- Hospitality qualification or similar qualification will be advantageous.
- 1–2 years’ experience working as a Receptionist.
- Strong computer literacy skills.
- Experience using Microsoft Office applications.
- Experience with a Property Management System (PMS), preferably Protel.
- Ability to work shifts.
- Strong written and verbal communication skills.
Previous experience within the hospitality industry will be beneficial, especially in a front-office or guest-facing role.
Skills and Personal Attributes
The ideal candidate should have:
- Excellent customer service skills.
- A professional and well-presented appearance.
- Strong attention to detail.
- Ability to work independently and as part of a team.
- Honesty, reliability, and trustworthiness.
- Strong organisational skills.
- Ability to maintain confidentiality.
- Good interpersonal skills.
- Confidence when dealing with guests and colleagues.
The successful candidate should be someone who leads by example, works well with others, and consistently demonstrates professionalism.
About The Capital Hotels Opportunity
Working as a Receptionist at The Capital Hotels, Apartments & Resorts provides an opportunity to become part of a hospitality organisation focused on service excellence and employee development.
The company believes in recognising talent, rewarding strong performance, and promoting employees based on values and commitment. Employees are encouraged to grow within the organisation while contributing to a culture built around respect, teamwork, and exceptional guest experiences.
This role is ideal for someone who wants to develop their hospitality career while working in a professional hotel environment. The Receptionist position offers valuable experience in customer service, hotel operations, reservations, and guest relations.
Candidates who are passionate about hospitality, enjoy working with people, and meet the required criteria are encouraged to apply. Applicants should note that relocation costs will be their own responsibility if they are successful and currently reside outside the city where the hotel is located.