Tsebo Call Center Agent Vacancy 2026 | Apply for a Full-Time Position in Rustenburg
Tsebo Facilities Solutions is inviting applications from motivated and customer-focused individuals for a Call Center Agent position based in Rustenburg, North West. This full-time opportunity is ideal for candidates with excellent communication skills, strong computer literacy, and experience in customer service or call centre operations.
The successful candidate will play an important role in ensuring that customer queries and service requests are handled professionally while maintaining accurate records and supporting the company’s Helpdesk operations. Applications close on 1 July 2026.
Job Overview
- Company: Tsebo Facilities Solutions
- Position: Call Center Agent
- Reference Number: TSE260624-2
- Job Type: Full-Time
- Location: Rustenburg, North West
- Industry: Facilities Management
- Closing Date: 1 July 2026
About Tsebo Facilities Solutions
Tsebo Facilities Solutions is part of the Tsebo Solutions Group, one of Africa’s leading Integrated Workplace Management Solutions providers. The company delivers services across multiple industries, including facilities management, catering, cleaning and hygiene, engineering, pest control, security, procurement, workspace design, and remote camp management.
With operations across Africa, Tsebo focuses on delivering high-quality services while investing in employee development and professional growth. The company believes that its people are its greatest asset and provides opportunities for continuous learning and career advancement.
About the Position
The Call Center Agent will provide frontline customer support by answering incoming calls, logging service requests, coordinating with service providers, and ensuring customer issues are resolved efficiently.
The position requires someone who can remain calm under pressure, communicate professionally with customers, and accurately manage service requests using the company’s Helpdesk systems.
Key Responsibilities
The successful candidate will be responsible for:
- Answering incoming customer calls promptly and professionally.
- Recording customer information accurately.
- Logging faults, incidents, and service requests.
- Categorising and prioritising calls according to Helpdesk procedures.
- Assigning service requests to the relevant teams or service providers.
- Updating call notes and maintaining accurate records.
- Following up on outstanding service requests.
- Escalating unresolved calls approaching service deadlines.
- Managing difficult customer interactions professionally.
- Generating reports for the Operations Manager.
- Providing feedback on Helpdesk performance and operational issues.
- Ensuring compliance with Tsebo’s SHEQ standards, including ISO 9001, ISO 14001, and ISO 18001 requirements.
Minimum Requirements
Applicants must have:
- Grade 12 (Matric).
- 1–2 years of experience in a similar call centre or customer service environment.
- Good computer literacy.
Advantageous Qualification
The following qualification will be beneficial:
- Secretarial Certificate.
- Telephonist Certificate or Diploma.
Required Skills
Successful applicants should possess:
- Excellent telephone etiquette.
- Strong communication skills.
- Good interpersonal skills.
- Customer service orientation.
- Attention to detail.
- Ability to multitask effectively.
- Ability to work under pressure.
- Professional attitude.
- Strong organisational skills.
- Computer literacy, including:
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Why Consider This Opportunity?
Working for Tsebo offers the opportunity to join one of Africa’s largest workplace management companies while developing valuable customer service and administrative skills.
Benefits of this opportunity include:
- Permanent full-time employment.
- Opportunity to work for a respected national employer.
- Career development within a large organisation.
- Exposure to professional Helpdesk and facilities management systems.
- Opportunity to strengthen customer service and administration skills.
- Supportive working environment with ongoing learning opportunities.
Ideal Candidate
This role is suitable for someone who:
- Enjoys helping customers solve problems.
- Has previous call centre or customer service experience.
- Can remain calm when handling high call volumes.
- Is organised and detail-oriented.
- Communicates clearly and professionally.
- Works well independently and within a team.
How to Apply
Interested applicants should submit their application through the official Tsebo careers portal before the closing date.
Before applying, ensure your application includes:
- An updated CV.
- Certified copy of your Matric Certificate.
- Relevant qualifications or certificates (if applicable).
- Supporting documents requested during the application process.
Only shortlisted candidates will be contacted.
Closing Date
1 July 2026
Applications received after the closing date may not be considered.
Job Summary
| Position | Call Center Agent |
|---|---|
| Company | Tsebo Facilities Solutions |
| Reference Number | TSE260624-2 |
| Job Type | Full-Time |
| Location | Rustenburg, North West |
| Qualification | Grade 12 (Matric) |
| Experience | 1–2 years in a similar environment |
| Closing Date | 1 July 2026 |
If you have excellent communication skills, enjoy working with customers, and are looking for a stable career in facilities management, the Tsebo Call Center Agent Vacancy 2026 could be an excellent opportunity to grow your career.