Call Centre Learnership (12 Months) | OUTsurance | Centurion, Gauteng
OUTsurance is inviting unemployed South African graduates to apply for its 12-Month Call Centre Learnership Programme based in Centurion, Gauteng. This learnership offers an excellent opportunity for young people who are passionate about customer service and the insurance industry to gain valuable workplace experience while earning a monthly stipend.
The programme is designed to equip participants with practical call centre skills and industry knowledge, preparing them for future careers in the financial services and insurance sector.
Position Details
Position: Call Centre Learnership (12 Months)
Company: OUTsurance
Location: Centurion, Gauteng, South Africa
Employment Type: Learnership (Fixed-Term – 12 Months)
Industry: Insurance / Financial Services
Reference: FAIS – Non-Financial Advice Giving Role
About the Learnership
The OUTsurance Learnership is a structured work-based learning programme aimed at unemployed youth who want to gain practical workplace experience in a professional call centre environment.
Successful candidates will sign a 12-month Learnership Agreement rather than an employment contract and will receive a monthly stipend for the duration of the programme.
Throughout the learnership, participants will develop customer service, communication, and administrative skills while gaining exposure to the operations of one of South Africa’s leading insurance companies.
What You Will Learn
During the programme, learners will gain practical experience in areas such as:
- Customer service
- Call centre operations
- Client communication
- Professional telephone etiquette
- Administrative support
- Insurance industry fundamentals
- Workplace professionalism
- Teamwork and collaboration
- Problem-solving techniques
- Time management
The programme combines workplace learning with structured training to prepare learners for future employment opportunities.
Minimum Requirements
Applicants must:
- Be a South African citizen
- Be between 18 and 35 years old
- Have completed Grade 12 (Matric)
- Hold a Bachelor’s Degree or an equivalent NQF qualification
- Be computer literate (MS Office)
- Have been unemployed for the past 6 months
- Have never participated in an INSETA Learnership
- Be passionate about working in a call centre environment
Competencies Required
Successful applicants should demonstrate:
- Excellent interpersonal skills
- Strong communication skills
- Ability to build relationships
- Professional behaviour
- Initiative and willingness to learn
- Positive attitude
- Adaptability
- Ability to multitask
- Ability to work under pressure
- Self-motivation
- Basic computer literacy
Why Join OUTsurance?
OUTsurance has been one of South Africa’s leading insurance companies for more than 28 years, offering employees opportunities to grow in a modern, innovative, and people-focused workplace.
Benefits of this learnership include:
- Valuable workplace experience
- Industry-recognised learning
- Monthly stipend
- Professional skills development
- Exposure to the financial services industry
- Opportunity to build a strong CV
- Networking with experienced professionals
- Improved employability after completion
Who Should Apply?
This learnership is ideal for:
- Recent graduates
- Unemployed degree holders
- Young professionals looking for their first workplace experience
- Individuals interested in customer service
- Candidates seeking a career in insurance or financial services
Employment Equity
OUTsurance is committed to creating a diverse and inclusive workplace. Applications from persons with disabilities and candidates from designated Employment Equity groups are strongly encouraged.
Programme Duration
- 12 Months
Successful candidates will participate in workplace learning while receiving a monthly stipend for the duration of the programme.
Why This Opportunity Matters
Many employers require practical experience before offering permanent positions. This learnership bridges the gap between education and employment by providing graduates with real workplace exposure in a professional corporate environment.
Participants will leave the programme with valuable customer service experience, stronger communication skills, and a better understanding of the financial services industry, making them more competitive in the job market.
If you meet the requirements and are passionate about building a career in customer service or insurance, the OUTsurance Call Centre Learnership is an excellent opportunity to gain experience while developing your professional skills.