DC – Health (Medical Aid) Telesales Consultant – Park Square KZN
Business Unit: DCM Distribution
Function: Call Centre / Contact Centre
Location: Park Square, KwaZulu-Natal, South Africa
Job Type: Full Time
Date Posted: 3 June 2026
Job Overview
Discovery is looking for a motivated and target-driven individual to join the team as a DC – Health (Medical Aid) Telesales Consultant based at Park Square, KwaZulu-Natal. This exciting opportunity is ideal for someone who enjoys sales, customer engagement, and helping people make informed decisions about their healthcare needs.
The successful candidate will join the Discovery Connect Sales Call Centre and will be responsible for conducting Discovery Health telesales, identifying sales opportunities, engaging with members, and providing professional service throughout the sales process.
This role requires a passionate sales professional who can build strong customer relationships, communicate effectively, overcome objections, and achieve sales and quality targets. If you are self-motivated, resilient, and thrive in a fast-paced call centre environment, this could be the opportunity to grow your career within the health insurance industry.
Purpose of the Role
The main purpose of the Health (Medical Aid) Telesales Consultant position is to generate sales opportunities by engaging with customers telephonically and providing suitable Discovery Health solutions based on customer needs.
Reporting to the Sales Team Leader, the successful individual will be responsible for delivering excellent customer interactions, completing financial needs analysis, achieving sales targets, and ensuring that all customer information and administration processes are handled accurately.
Key Responsibilities
Sales and Customer Engagement
The successful candidate will be responsible for:
- Identifying and converting sales opportunities through inbound and outbound calls.
- Conducting Discovery Health telesales consultations with prospective and existing members.
- Understanding customer needs and recommending appropriate medical aid solutions.
- Conducting Financial Needs Analysis to provide customers with suitable options.
- Achieving monthly health sales targets and contributing towards team performance.
- Building positive relationships with customers through professional and effective communication.
Call Centre Operations
The role requires the consultant to:
- Answer inbound calls promptly and professionally.
- Make required outbound calls to customers and potential clients.
- Handle customer queries efficiently and accurately.
- Communicate with members through various channels, including telephone, fax, and email.
- Maintain accurate records of customer interactions, statistics, and sales information.
- Complete all required administrative tasks within agreed timelines.
Achieving Quality Standards
The successful candidate must:
- Meet and maintain quality targets.
- Follow company processes, procedures, and compliance requirements.
- Ensure accurate information is provided to customers.
- Deliver consistent service excellence during every customer interaction.
- Effectively overcome customer objections while maintaining professionalism.
Minimum Requirements
Applicants must meet the following requirements:
Qualifications
- Matric / Grade 12 qualification is required.
- A tertiary qualification will be advantageous.
- NQF Level 5 qualification and RE5 certification will be beneficial.
- Strong computer literacy, including knowledge of email, Microsoft Word, and Microsoft Excel.
Experience
- Minimum of 1 year sales experience is required.
- Previous experience in an outbound telesales environment is preferred.
- At least 1 year experience with health products is advantageous.
- Knowledge of Discovery Health products will be considered an advantage.
Required Skills and Competencies
The ideal candidate should demonstrate the following qualities:
- Target-driven mindset with a strong focus on achieving results.
- Ability to work well within a team environment.
- Goal-oriented and motivated to succeed.
- Strong persuasion and negotiation skills.
- Resilience and the ability to handle rejection positively.
- Ability to perform effectively under pressure.
- Adaptability and willingness to embrace change.
- Strong time management and organisational skills.
- Ability to work independently and manage responsibilities effectively.
- Excellent attention to detail.
- Ability to learn quickly and apply new knowledge.
Communication Requirements
The successful candidate must:
- Speak English fluently with a neutral accent.
- Have strong verbal and written communication skills.
- Be confident when communicating with customers telephonically.
- Be able to explain medical aid products clearly and professionally.
Why Join Discovery?
Working as a Health Telesales Consultant at Discovery provides an opportunity to develop valuable sales, customer service, and healthcare industry experience. Employees gain exposure to one of South Africa’s leading healthcare brands while building skills in consultative selling, communication, and customer relationship management.
This role is suited to individuals who are passionate about sales, enjoy helping people, and want to work in an environment that values innovation, performance, and service excellence.
Discovery is an Equal Opportunity Employer and considers its Employment Equity Plan and targets as part of the recruitment process. The company actively encourages applications from people with various disabilities.
If you are driven by sales success, enjoy connecting with people, and are ready to take the next step in your call centre career, the DC – Health (Medical Aid) Telesales Consultant opportunity at Park Square KZN could be the perfect fit.