MFC Sales Agent – Durban | Job Summary and Application Guide
Position Overview
Role: MFC Sales Agent
Location: Durban
Company: Old Mutual Limited
Employment Type: Full Time
Job Requisition ID: JR-67776
Closing Date: 29 July 2026
Old Mutual is offering an exciting opportunity for a motivated and passionate MFC Sales Agent to join their team in Durban. This role is ideal for individuals who have a passion for sales, enjoy working with people, and want to build a rewarding career within the financial services industry.
The MFC Sales Agent role provides an opportunity for both experienced sales professionals and recent Matriculants who are looking to enter the financial services sector. The successful candidate will be responsible for building and maintaining their own client base, marketing Old Mutual products, and helping customers improve their financial wellbeing through suitable financial solutions.
This position is suited to someone who is energetic, target-driven, confident, and passionate about making a positive difference in people’s lives. The role requires strong communication skills, customer service ability, and the determination to achieve sales targets while maintaining professional relationships with clients.
Old Mutual provides employees with training, support, and opportunities for career growth, making this an excellent opportunity for individuals who want to develop their skills and establish a long-term career within the financial services industry.
Main Purpose of the Role
The main purpose of the MFC Sales Agent role is to market and sell Old Mutual products while developing and managing a personal client portfolio. The successful candidate will focus on identifying potential customers, understanding their financial needs, and providing solutions that support their financial goals.
Sales Agents are responsible for generating new business opportunities, maintaining existing client relationships, and contributing towards the overall growth of the business. The role requires individuals who are comfortable engaging with customers, explaining financial products, and guiding clients towards solutions that improve their financial security.
The successful candidate will represent Old Mutual professionally by delivering excellent customer service, maintaining strong ethical standards, and ensuring that all interactions align with company values and policies.
Key Responsibilities
The MFC Sales Agent will be responsible for building and growing their own customer base through effective sales and marketing activities.
Key responsibilities include:
- Identifying and approaching potential clients to promote Old Mutual products and services.
- Building and maintaining long-term relationships with customers.
- Understanding client needs and recommending suitable financial solutions.
- Marketing and selling Old Mutual products to new and existing customers.
- Meeting and exceeding sales targets and performance objectives.
- Providing professional customer service throughout the sales process.
- Maintaining accurate customer information and completing required documentation.
- Following company procedures, policies, and compliance requirements.
- Managing customer interactions professionally and effectively.
- Using digital platforms and technology tools to support sales activities.
- Developing knowledge of financial products and industry practices.
The role requires a proactive approach to sales, where the candidate actively searches for opportunities, builds networks, and creates relationships within the community.
Customer Service and Relationship Management
Customer service is a key part of the MFC Sales Agent role. The successful candidate must place customers at the centre of every interaction by understanding their needs and providing solutions that add value to their financial journey.
The Sales Agent must be able to communicate clearly, build trust, and maintain professional relationships with clients. Strong interpersonal skills are important because the role involves engaging with people from different backgrounds and helping them make informed financial decisions.
The candidate must also be able to handle customer questions, overcome objections, and provide support throughout the customer relationship. Creating positive experiences will help build customer loyalty and contribute to long-term business success.
Minimum Requirements
Qualification Requirements:
- Grade 12 / Matric Certificate (Required)
Experience Requirements:
- 6–12 months sales or retail experience is advantageous but not essential.
- Previous customer service experience will be beneficial.
- Experience working with sales targets will be an advantage.
Candidates who do not have extensive experience but demonstrate strong sales ability, confidence, and willingness to learn are encouraged to apply.
Skills and Technical Knowledge Required
The ideal candidate should have strong communication abilities, sales skills, and the confidence to engage with customers.
Required skills include:
- Sales ability and customer engagement skills.
- Excellent verbal communication skills.
- Strong numerical ability.
- Computer literacy and digital skills.
- Knowledge of MS Office, WhatsApp, and digital communication tools.
- Ability to analyse customer information.
- Professional presentation skills.
- Time management skills.
- Ability to plan and organise daily activities.
- Attention to detail.
A successful Sales Agent should be comfortable using technology, managing customer information, and working towards measurable sales goals.
Behavioural Competencies
Old Mutual is looking for individuals who demonstrate strong personal qualities and a commitment to achieving excellence.
Target and Goal Driven
The ability to work towards sales targets, remain motivated, and consistently deliver results.
Customer Focus
A commitment to understanding customer needs and providing solutions that improve customer experiences.
Communication
The ability to communicate confidently and effectively with customers and colleagues.
Accountability
Taking ownership of responsibilities, meeting commitments, and following through on tasks.
Resilience
The ability to handle challenges, setbacks, and pressure while remaining focused on achieving goals.
Confidence and Influence
The ability to build trust, influence customer decisions, and create positive relationships.
Proactive Approach
The willingness to identify opportunities, take initiative, and actively contribute to business growth.
Application Strengths to Highlight
Applicants should highlight experience and strengths related to:
- Sales and customer service.
- Achieving targets and working in performance-driven environments.
- Building relationships with customers.
- Communication and negotiation skills.
- Digital literacy and technology use.
- Self-motivation and independence.
- Ability to work under pressure.
- Interest in financial services and helping customers achieve their goals.
The MFC Sales Agent opportunity is perfect for someone who wants to start or grow a career in financial services. Whether you are an experienced salesperson or a recent Matric graduate looking for your first major career opportunity, Old Mutual offers training, support, and development opportunities to help you reach your potential.
This role provides the chance to build valuable sales experience, develop professionally, and contribute towards improving the financial wellbeing of customers and communities.