Shop Assistant / Cashier X10 – DSM Mall (Amanzimtoti)
Listing Reference: click_025448
Company: Clicks Group
Job Title: Shop Assistant / Cashier (10 Positions Available)
Department: Retail Operations
Industry: FMCG & Supply Management
Location: DSM Mall, Amanzimtoti, KwaZulu-Natal
Employment Type: Permanent
Employment Equity (EE): Yes
Application Closing Date: 26 June 2026
About the Company
Clicks Group is one of South Africa’s leading health and beauty retail organisations, providing customers with a wide range of pharmacy, healthcare, beauty, and general retail products. The company focuses on delivering quality service, convenience, and value to customers through its nationwide network of stores.
The Shop Assistant / Cashier position plays an important role in ensuring that customers receive excellent service while supporting daily store operations. The successful candidate will represent the Clicks brand by assisting customers, processing transactions accurately, maintaining store standards, and contributing towards achieving sales and customer satisfaction goals.
Position Overview
The Shop Assistant / Cashier is responsible for providing efficient and friendly customer service while managing point-of-sale activities. The role requires a person who is customer-focused, trustworthy, accurate, and able to work effectively in a busy retail environment.
The successful candidate will be expected to operate the till, handle customer payments, promote store promotions, assist with merchandising activities, and ensure that customers have a positive shopping experience from the moment they enter the store until they complete their purchase.
This position requires someone who can work well with customers and colleagues while maintaining high standards of professionalism and accuracy.
Key Responsibilities and Duties
Point of Sale Operations
The employee will be responsible for efficiently completing all operational activities at the till area. This includes scanning merchandise correctly, processing payments, issuing receipts, and ensuring that all transactions are completed accurately and efficiently.
The role requires careful handling of cash and other payment methods while following company procedures to prevent errors and maintain financial accuracy.
Customer Service Excellence
A major responsibility of this position is providing excellent customer service. The Shop Assistant / Cashier must welcome customers, assist with queries, provide product information when required, and ensure that every customer receives friendly and professional assistance.
The successful candidate should act as a brand ambassador by representing the values of Clicks and creating a welcoming environment for shoppers.
ClubCard Promotion and Customer Engagement
The employee will actively promote the Clicks ClubCard programme by encouraging customers to register and participate. This includes explaining the benefits of the programme and helping the store achieve its customer loyalty targets.
The candidate must also inform customers about current promotions, special offers, and events to increase customer awareness and support sales growth.
Merchandising and Store Maintenance
The Shop Assistant / Cashier will assist with maintaining attractive product displays according to company merchandising standards. Duties may include arranging stock, checking product availability, keeping shelves neat, and ensuring that the store environment remains clean and organised.
Maintaining good housekeeping standards is important to ensure customers enjoy a safe and pleasant shopping experience.
Required Knowledge
Applicants should have:
- Basic mathematical calculation skills.
- Understanding of retail or FMCG operations.
- Knowledge of merchandising principles.
- Understanding of stock management procedures.
- Knowledge of customer service standards and practices.
Previous experience in a retail environment will be beneficial, especially experience involving customers, cash handling, sales, or store operations.
Required Skills
The ideal candidate should demonstrate the following skills:
- Strong communication skills.
- Good customer service ability.
- Computer literacy.
- Numeracy skills.
- Planning and organising skills.
- Problem-solving ability.
- Ability to work accurately and efficiently.
- Ability to follow instructions and company procedures.
The candidate should be comfortable working in a fast-paced retail environment and should be able to manage responsibilities while maintaining a positive attitude.
Competencies Required
Essential Competencies:
Relating and Networking:
The ability to build positive relationships with customers and colleagues while creating a friendly shopping environment.
Following Instructions and Procedures:
The ability to follow company policies, operational procedures, and safety requirements.
Delivering Results and Meeting Customer Expectations:
The ability to complete tasks efficiently while ensuring customers receive excellent service.
Desirable Competencies:
- Working effectively with people.
- Persuading and influencing customers.
- Planning and organising daily activities.
- Coping with pressure and handling workplace challenges.
Minimum Requirements
Education Requirements:
Essential:
- Grade 12 / Matric certificate.
Advantageous:
- Grade 12 Mathematics with a minimum of 50%.
- Grade 12 English with a minimum of 50%.
Experience Requirements:
Previous experience in a customer-facing role within a retail or FMCG environment is desirable but not always required. Applicants with experience in cashiering, sales assistance, hospitality, customer service, or similar roles may have an advantage.
Ideal Candidate Profile
The ideal candidate is someone who enjoys working with people and takes pride in delivering excellent service. They should be honest, dependable, detail-oriented, and able to handle responsibilities such as cash management and customer assistance.
Applicants should demonstrate enthusiasm for retail, willingness to learn, and the ability to contribute positively to a team environment.
Application Advice
When applying for this position, candidates should ensure their CV clearly highlights:
- Matric qualification.
- Customer service experience.
- Retail, cashier, sales, or hospitality experience.
- Cash handling experience.
- Communication skills.
- Ability to work in a team.
- Reliability and willingness to work flexible retail hours.
A well-prepared CV that matches these requirements will improve the chances of being considered for the Shop Assistant / Cashier opportunity at DSM Mall, Amanzimtoti.