Customer Support Learnership 2026 – Mukuru (Johannesburg, Pretoria & Cape Town)
Mukuru is offering a Customer Support Learnership Programme for individuals who want to build a career in customer service and the fintech industry. This opportunity is available in Johannesburg, Pretoria, and Cape Town, with the potential for remote or hybrid work depending on operational needs.
This learnership is designed to provide hands-on experience, practical training, and exposure to real customer interactions in a fast-growing digital financial services environment.
Position Overview
Job Title: Customer Support Learnership
Company: Mukuru
Location: Johannesburg, Pretoria, Cape Town (Remote options may apply)
Job Type: Learnership (Contract)
Industry: Fintech / Customer Support
Salary/Stipend: Not specified
Application Status: Open
About the Learnership
The Mukuru Customer Support Learnership is structured to help participants gain real-world experience while developing essential workplace skills. Learners will work with customers across different regions, assisting with queries, transactions, and service-related issues.
This programme focuses on both technical and soft skills, preparing candidates for roles within customer support, contact centres, and financial services.
What You Will Learn
Participants will receive practical exposure and training in key areas, including:
Customer Service Delivery
- Assist customers via phone, email, and digital platforms
- Provide clear and accurate information about Mukuru services
- Support customers with money transfer processes
Systems and Tools
- Learn to use customer support platforms such as Zendesk
- Manage support tickets and track customer interactions
- Understand internal systems used in fintech operations
Problem Solving and Communication
- Identify customer needs and provide appropriate solutions
- Handle queries efficiently and professionally
- Escalate complex issues when necessary
Contact Centre Operations
- Gain insight into daily contact centre workflows
- Learn how to manage multiple tasks and priorities
- Develop time management and organisational skills
Compliance and Financial Processes
- Understand basic compliance requirements such as FICA
- Learn about money transfer procedures and regulations
- Maintain confidentiality and data protection standards
Key Responsibilities
During the learnership, participants will:
- Respond to customer queries across different communication channels
- Assist with account creation and onboarding processes
- Help customers manage transactions and services
- Follow up on customer requests and ensure resolution
- Maintain accurate records of interactions
- Deliver a positive and professional customer experience
Minimum Requirements
To be eligible for this learnership, applicants must meet the following criteria:
- Grade 12 (Matric) or equivalent qualification
- Good communication skills in English
- Proficiency in at least one additional language, such as:
- Chewa
- Mozambican Portuguese
- Mandarin
- Bengali
- Sotho
- Bemba
- Shona
- Urdu
- Basic computer literacy
- Interest in customer service and helping people
Skills and Attributes
The ideal candidate should demonstrate:
- Strong communication and listening skills
- Positive attitude and willingness to learn
- Ability to work under pressure
- Good time management and organisational skills
- Problem-solving ability
- Professional conduct and reliability
Advantageous Experience
While not required, the following will strengthen your application:
- Previous customer service experience (formal or informal)
- Exposure to a contact centre environment
- Familiarity with digital communication tools
Remote Work Considerations
Some roles within this learnership may be remote or work-from-home based. If selected for such a role, candidates must ensure:
- Reliable and uninterrupted internet connectivity
- A suitable and quiet work environment
- Ability to maintain productivity and professionalism while working remotely
Why This Learnership Matters
This programme offers more than just training. It provides a pathway into the growing fintech and customer service sectors, where skilled professionals are in demand.
By participating in this learnership, you will:
- Gain practical work experience
- Develop in-demand customer service skills
- Build confidence in a professional environment
- Improve your employability in multiple industries
Diversity and Inclusion
Mukuru is committed to building a diverse and inclusive workforce. Applications are encouraged from individuals of all backgrounds, and appointments will be made in line with the company’s diversity and inclusion goals.
Application Tips
To improve your chances of being selected:
- Submit a clear and updated CV
- Highlight your communication skills and language abilities
- Include a short motivation explaining how you can add value
- Ensure your contact details are correct
Important Notes
- Only shortlisted candidates will be contacted
- If you do not receive feedback within two weeks, consider your application unsuccessful
- Meeting the minimum requirements does not guarantee selection
How to Apply
Applications must be submitted through the official Mukuru careers platform using the “Apply” option provided on the job listing.
Final Thoughts
The Mukuru Customer Support Learnership is an excellent opportunity for individuals looking to enter the fintech and customer service industries. With hands-on training, real customer interaction, and exposure to modern systems, this programme provides a strong foundation for future career growth.
If you meet the requirements and are ready to learn, consider applying and taking the first step toward building your career in customer support.