Call Centre Agent – Midrand (Metropolitan) | Permanent Position 2026
If you have experience in sales or call centres and want to grow your career in the financial services industry, this Call Centre Agent role at Metropolitan in Midrand is a strong opportunity. This position focuses on helping clients improve their financial wellbeing while achieving sales targets in a professional call centre environment.
Job Overview
- Position: Call Centre Agent
- Company: Metropolitan (Momentum Metropolitan Holdings)
- Location: Midrand, Gauteng, South Africa
- Job Type: Permanent
- Closing Date: 11 April 2026
- Reference Number: MMH260320-11
- Work Type: On-site (no remote work)
About Metropolitan
Metropolitan is a trusted financial services provider with over 128 years of experience. The company focuses on delivering affordable financial solutions such as:
- Life insurance
- Funeral cover
- Savings and retirement plans
- Health and hospital cash-back cover
They operate across South Africa and multiple African countries, helping individuals and families achieve financial security.
Role Purpose
The main goal of this role is to:
- Promote financial wellness to clients
- Sell financial products that improve customers’ lives
- Provide guidance and education on financial planning
You will play a key role in helping clients make informed financial decisions for their future.
Key Responsibilities
As a Call Centre Agent, your duties will include:
- Achieving sales targets through effective planning and time management
- Making outbound calls (including cold calling) to potential clients
- Presenting financial products and services clearly and professionally
- Conducting financial needs analysis for clients
- Building and maintaining strong client relationships
- Providing ongoing support and reviewing client financial plans
- Completing all administrative and reporting tasks on time
- Staying up to date with financial products and market trends
- Ensuring compliance with financial regulations and company policies
Minimum Requirements
To qualify for this position, you must have:
- Matric (Grade 12)
- At least 1 year of sales or call centre experience (essential)
- Experience in cold calling
- A post-matric qualification (NQF Level 5 or equivalent)
Advantageous Requirements
The following will give you an added advantage:
- RE5 (Regulatory Examination)
- Knowledge of FAIS compliance requirements
- Experience in financial services or insurance
Skills and Competencies
The ideal candidate should have:
- Strong communication and persuasion skills
- Ability to build rapport with clients
- Sales-driven mindset and target orientation
- Good time management and organisation
- Problem-solving and decision-making skills
- Resilience and ability to handle pressure
- Customer-focused approach
- Professionalism and integrity
What the Role Involves
This is a target-driven sales role, which means you will:
- Work towards achieving financial targets
- Engage with clients daily
- Handle objections and close sales
- Maintain high productivity levels
It’s best suited for individuals who are confident, motivated, and enjoy working with people.
Why You Should Apply
This opportunity offers:
- A permanent position in a reputable company
- Career growth in financial services
- Opportunity to earn through performance
- Valuable experience in sales and client advisory
- Exposure to financial planning and wealth solutions
Important Notes
- This is an on-site role in Midrand
- Only shortlisted candidates will be contacted
- Ensure you apply before the 11 April 2026 closing date
- Always verify job listings on the official Metropolitan careers website
How to Apply
To apply for this position:
- Prepare your updated CV
- Ensure you meet the minimum requirements
- Apply through the official Metropolitan careers portal
- Submit your application before the deadline
Final Thoughts
The Call Centre Agent role at Metropolitan is ideal for candidates who are passionate about sales and helping people improve their financial future. It offers a stable career path with opportunities to grow within the financial services industry.
If you have the required experience and are ready to work in a target-driven environment, this could be your next big career move.