Waitron (Restaurant Server) – Pedros Overport, Durban
Location: Overport, Durban, KwaZulu-Natal, South Africa
Employment Type: Permanent | Full-Time
Division: Head Office – Commercial Unit
Industry: Restaurant & Hospitality Services
Experience Level: Entry Level
Closing Date: 31 March 2026
About Pedros
Pedros is a fast-growing restaurant brand known for delivering great food, friendly service, and a vibrant dining experience. With a strong presence across South Africa, Pedros continues to expand its footprint by opening exciting new stores in key locations.
As part of this growth, Pedros is proud to launch a brand-new restaurant in Overport, Durban, and is looking for enthusiastic individuals to join the opening team. This is a unique opportunity to be part of a store launch, develop hospitality skills, and grow your career in a fast-paced and supportive restaurant environment.
If you are passionate about customer service, enjoy working with people, and thrive in energetic surroundings, the Waitron role at Pedros Overport could be the perfect opportunity for you.
Role Overview
The Waitron (Restaurant Server) plays a vital role in delivering outstanding dining experiences to customers. As a front-of-house team member, you will be responsible for welcoming guests, taking orders, serving meals, and ensuring customer satisfaction from arrival to departure.
This position is ideal for individuals who are service-driven, professional, and eager to grow within the hospitality industry.
Key Responsibilities
Customer Service Excellence
- Welcome and seat guests in a friendly and professional manner
- Present menus and explain daily specials, promotions, or popular items
- Offer recommendations to enhance the customer dining experience
Order Taking & Service
- Accurately take food and beverage orders and relay them to the kitchen team
- Serve meals and drinks promptly while maintaining presentation standards
- Monitor tables to ensure guests receive timely service and assistance
Customer Satisfaction
- Check on customers during meals to ensure satisfaction and resolve concerns quickly
- Handle complaints professionally and escalate when necessary
- Create a welcoming and enjoyable dining atmosphere
Dining Area Management
- Clear and reset tables efficiently between guests
- Maintain cleanliness and hygiene in dining and service areas
- Ensure tables are properly set according to restaurant standards
Payment & Coordination
- Process customer payments accurately when required
- Work closely with cashiers, kitchen staff, and supervisors to ensure smooth operations
- Support team members during busy service periods
Competencies and Skills Required
Successful candidates should demonstrate:
- Strong interpersonal and people skills
- Excellent customer service orientation
- Clear and professional communication abilities
- Ability to multitask in a fast-paced environment
- Emotional intelligence when dealing with diverse customers
- Conflict resolution and problem-handling skills
- Professional appearance and positive attitude
Minimum Requirements
- Previous hospitality or restaurant experience is preferred but not essential
- Good verbal communication skills in English (additional languages an advantage)
- Willingness to work flexible shifts, including weekends and public holidays
- Ability to stand for long periods and work in a busy environment
- Passion for customer service and teamwork
Why Join Pedros Overport?
Joining Pedros at the launch of a new restaurant offers a unique opportunity to grow with the brand from day one. Employees benefit from:
✔ Being part of a brand-new store opening team
✔ Gaining valuable hospitality and customer service experience
✔ Opportunities for career progression within the Pedros group
✔ A supportive and energetic work culture
✔ Skill development in service, teamwork, and customer engagement
This role is perfect for entry-level candidates looking to build a strong foundation in the restaurant industry.
Work Environment
You will work in a fast-paced, customer-focused restaurant setting where teamwork, efficiency, and positive energy are essential. Each day brings new challenges and opportunities to create memorable dining experiences for guests.
How to Apply
Interested applicants should prepare:
📄 An updated CV
📞 Contactable references (if available)
Applications can be submitted through the Pedros recruitment platform or via the channel where this vacancy was advertised.
Make sure to apply before 31 March 2026 to be considered for this exciting opportunity.