Customer Service Representative Jobs at Heya BPO – Johannesburg | Salary Up to R12,000
Heya, a fast-growing Business Process Outsourcing (BPO) company based in Johannesburg, is currently hiring Customer Service Representatives to support its expanding international client base in the United States and United Kingdom. This is an exciting opportunity for motivated individuals who enjoy working with people, delivering excellent service, and building a career in the global customer service industry.
If you are confident in communication, customer-focused, and ready to thrive in a professional call centre environment, this role could be the perfect next step in your career.
About Heya BPO
Heya operates in the Business Process Outsourcing sector, providing customer service and support solutions to international businesses. The company works with clients across multiple industries, ensuring customers receive timely, professional, and high-quality assistance.
With a strong focus on employee development and service excellence, Heya offers staff exposure to global standards, structured training, and long-term career growth opportunities within the BPO industry.
Job Title: Customer Service Representative (BPO)
Company: Heya
Industry: Business Process Outsourcing
Location: Orange Grove, Johannesburg
Salary: R10,000 basic + R2,000 transport allowance
Closing Date: 08 February 2026
This is an on-site position at Heya’s Johannesburg office.
Role Overview
As a Customer Service Representative, you will be responsible for assisting customers from international markets by answering enquiries, resolving concerns, and delivering professional service across various communication channels. You will act as the voice of the company, ensuring every customer interaction meets high service standards.
The role requires strong communication skills, problem-solving ability, and a positive attitude toward customer engagement.
Key Duties and Responsibilities
Successful candidates will be expected to:
• Handle inbound and outbound customer calls professionally
• Respond to customer enquiries via phone, email, and online chat
• Resolve service issues efficiently and accurately
• Maintain a high level of customer satisfaction
• Record and update customer information on company systems
• Follow company procedures and compliance guidelines
• Meet performance targets and service quality standards
• Provide clear and friendly communication at all times
This role involves working in a fast-paced environment with international clients, making attention to detail and professionalism essential.
Minimum Requirements
To qualify for this opportunity, applicants should have:
• Strong verbal and written communication skills in English
• A customer-focused mindset
• The ability to work well under pressure
• Professional behaviour and reliability
• Willingness to work on-site in Orange Grove, Johannesburg
• Flexibility to work shifts if required
Previous call centre or customer service experience is an advantage but not compulsory. Training may be provided to suitable candidates.
Salary and Benefits
Heya offers a competitive entry-level package within the BPO industry:
✔ R10,000 basic monthly salary
✔ R2,000 monthly transport allowance
✔ Exposure to international work standards
✔ Ongoing training and development
✔ Career progression opportunities
✔ Professional working environment
This package makes it an attractive opportunity for individuals looking to enter or grow within the call centre and customer service sector.
Why Choose a Career in BPO?
The Business Process Outsourcing industry continues to grow rapidly in South Africa, creating thousands of job opportunities for young professionals and experienced customer service agents. Working in BPO provides:
• International work experience
• Strong communication skill development
• Stable employment opportunities
• Career growth into leadership and specialist roles
• Exposure to global business operations
Many professionals build long-term careers within the BPO sector, moving into team leadership, training, quality assurance, and management positions.
How to Apply
Applications must be submitted online. Walk-ins are not accepted.
Use the official application link provided by the employer to submit your details.
When applying, make sure to use the reference name: Puisano Olebogeng Motshwane
This ensures your application is correctly processed.
Application Tips
To increase your chances of being shortlisted:
• Ensure your CV is updated and professional
• Highlight any customer service or communication experience
• Use clear contact details
• Prepare for potential interviews by practicing communication skills
Final Thoughts
The Customer Service Representative position at Heya offers an excellent opportunity to enter the international BPO industry while earning a competitive salary and gaining valuable workplace experience. With exposure to US and UK clients, professional training, and growth opportunities, this role is ideal for individuals who are passionate about customer service and career development.
If you’re looking for a stable job with growth potential in Johannesburg, this is a role worth applying for.
Apply before 08 February 2026 and take the next step in your customer service career.