Learner Development Administrator (LDA)
Company: TALA
Posting Date: 29 October 2025
Req ID: 3283
Job Family: Human Resources
Location: Sandton, Johannesburg, Gauteng
Type of Hire: Permanent
🌍 About the Role
A vacancy currently exists at TALA for a Learner Development Administrator (LDA) to join our Learner Support Centre (LSC) team based in Sandton. The successful candidate will play a key role in providing administrative and operational support to ensure the smooth functioning of the Academy’s learning and development activities.
TALA delivers comprehensive training to our dealer network, supporting growth, compliance, and professional excellence. The Learner Support Centre is central to ensuring adherence to regulatory requirements and best practice standards. As an LDA, you’ll perform essential administrative functions in line with our Quality Management System (QMS) and contribute to the overall success of the Academy’s projects and initiatives.
If you’re detail-oriented, proactive, and passionate about education and training administration, this role offers an exciting opportunity to grow your career in a dynamic and people-focused environment.
🎯 Key Performance Areas
1. Administration
- Update and maintain QMS documentation and Standard Operating Procedures (SOPs).
- Support commercial and operational activities.
- Prepare and maintain reports related to learner progress, attendance, and compliance.
- Manage accurate record-keeping and information storage systems.
- Perform Learner Management System (LMS) administration, including building course prospectuses, activating learners, maintaining learner diaries, processing billing, and managing event calendars.
- Assist with the distribution of training inventory across BNLE countries.
- Maintain and update internal databases to ensure data integrity and availability.
2. Customer Service
- Act as a liaison for customer service queries and provide prompt feedback and resolution.
- Communicate effectively with learners, trainers, and internal departments.
- Manage relationships with external service providers, ensuring adherence to Service Level Agreements (SLAs).
- Provide professional and courteous assistance to all stakeholders, reflecting TALA’s values and commitment to excellence.
3. Events Coordination and Facilities
- Support project planning and execution related to training and learner events.
- Track progress and provide feedback on project deliverables.
- Participate in PDCA (Plan-Do-Check-Act) continuous improvement activities.
- Develop and maintain SOPs for facilities management to ensure smooth event coordination.
- Assist in the logistical setup and post-event evaluation of Academy training sessions.
đź“š Qualifications and Experience
Minimum Qualification:
- NQF Level 5 qualification (240 credits or above) in Education, Training and Development (ETD) or a related field.
Knowledge and Experience:
- Solid background in training administration or a shared services environment.
- Understanding of ETD legislation, policies, and compliance frameworks.
- Familiarity with TALA and TSAM policies and procedures will be an advantage.
- Prior experience in a customer service or learner support role.
- Proficiency in Microsoft Office (Advanced Excel), MS Projects, and SAP/SAP Concur systems.
🧩 Competencies and Attributes
The ideal candidate will demonstrate:
- Excellent information gathering and analytical skills.
- Strong communication and interpersonal abilities.
- A proactive, detail-oriented, and organized approach to tasks.
- Commitment to the company’s mission and alignment with long-term objectives.
- Negotiation and relationship-building skills across diverse teams.
- The ability to create innovative administrative solutions and frameworks.
- Capacity for strategic thinking and continuous process improvement.
- Adaptability, dependability, and a collaborative attitude.
🔑 Important Dimensions
- May occasionally be required to perform duties related to neighboring roles.
- Must be available to work after hours when required for events or deadlines.
- Expected to participate in development programs and upskilling initiatives.
- Contribute to the strategic reallocation of resources and periodic review of work methods.
- Engage in objective performance evaluations and continuous improvement efforts.
🌱 Why Join TALA
At TALA, we believe that people are at the heart of progress. Our mission is to empower individuals through learning, development, and innovation. Joining our Academy means being part of a team dedicated to building future leaders and driving operational excellence within our dealer network.
We provide a supportive environment where initiative is encouraged, and professional growth is a shared goal. As part of our Human Resources team, you’ll play a crucial role in shaping the learning experience for hundreds of participants across the region.
⚖️ Employment Equity Commitment
This appointment will be made in line with the company’s Employment Equity Policy. TALA is committed to fostering diversity and inclusion in the workplace, ensuring that opportunities are accessible to all qualified candidates regardless of background.
đźš« Important Application Note
Please note that emailed applications will not be accepted. Candidates must apply through the official TALA application platform or careers portal. Ensure all required documentation is submitted before the closing date to be considered.
❤️ Join Our Team
If you are organized, passionate about learning, and ready to contribute to an academy that values excellence, apply now for the Learner Development Administrator position. Be part of a company that values growth, collaboration, and continuous improvement.
